Merchandise Sales | Retail & Warehouse

Norco; Toowoomba Regional; On-site; AUD 52,000 - 64,000; Full time

Benefits offered by this job

Staff discounts

Fitness Passport

EAP support

Paid parental leave

Job summary

Norco Toowoomba is seeking a hands-on, customer-focused team member for a full-time retail role at our drive-through warehouse. You will assist customers, handle merchandise, operate a forklift and support local deliveries, working closely with farmers and community customers.

This role requires Saturday availability, a practical approach to safety, strong presentation of stock, and a willingness to learn about rural and agricultural products within a supportive, down-to-earth team.

Qualifications

• Strong customer service and sales experience.
• Experience in rural retail, merchandise sales or warehousing.
• Understanding of the agricultural industry.
• Strong communication and interpersonal skills.
• Good computer skills, including Microsoft Office and POS systems.
• The physical capability to safely undertake manual handling and other hands-on duties.
• A strong commitment to workplace health and safety.
• A current driver's licence.
• A current forklift licence, or willingness to obtain one.
• Availability to work Saturdays as rostered.

Responsibilities

• Provide friendly and knowledgeable sales and customer service.
• Offer agricultural product information and practical recommendations.
• Build strong relationships with customers and support repeat business.
• Work across the retail store and warehouse.
• Assist customers in the drive-through warehouse.
• Operate forklift to move stock and load customers’ vehicles and trailers.
• Maintain store presentation and merchandising displays.
• Assist with stock ordering, receipting, replenishment, stocktakes and dispatch.
• Process sales and preparing customer quotes.
• Assist with local customer deliveries as required.
• Follow workplace health and safety procedures.
• Work Saturdays as part of the roster.

Skills

Customer service

Rural retail warehousing

Agriculture knowledge

Communication skills

Computer & POS

Manual handling

Workplace safety

Driver's licence

Forklift licence

Saturday availability

Tools

Microsoft Office

POS systems

Job description

About Us

Norco is Australia’s oldest and largest dairy co-operative, with 131 years of hands-on experience in Australian dairy and agriculture. Proudly 100% Australian farmer-owned, we’re built from the ground up by the people who work the land.
With two key arms, DairyFoods and AgriSolutions, we’re here to back our communities and customers every step of the way, staying true to our roots and committed to growing together.
Norco AgriSolutions has been serving customers since 1948, with 26 stores across NSW and Queensland, Animal Nutrition mills and an in-house commodity trading team. We provide customers with competitive, convenient and trusted business solutions that add value to their businesses.
Whether customers are growing, breeding or seeking general or specialised technical advice, our in-store and field teams are there to help with their knowledge and expertise.

About the Role

We have a fantastic opportunity for an enthusiastic, reliable and self-motivated team member to join our Toowoomba retail store on a permanent, full-time basis.
This is a hands-on, customer-facing role that combines merchandise sales, customer service, merchandising, forklift operation, local deliveries and general warehouse duties. You’ll work closely with local farmers and a wide range of community customers, helping them find the right products and practical solutions for their needs.
Our Toowoomba site includes a drive-through warehouse where customers can pull in with vehicles and trailers to be served directly. You’ll play an important role in this area, assisting customers with product selection and safely loading products.
You’ll be part of a supportive, down-to-earth team who take pride in helping their customers and each other. As part of the full-time roster, you’ll also need to be available to work Saturdays as rostered.

Your Day-to-Day Activities Will Include:

• Providing friendly and knowledgeable sales and customer service


• Offering agricultural product information and practical recommendations


• Building strong relationships with customers and supporting repeat business


• Working across the retail store and warehouse


• Assisting customers in the drive-through warehouse


• Operating a forklift to move stock and load customers’ vehicles and trailers


• Maintaining store presentation and merchandising displays


• Assisting with stock ordering, receipting, replenishment, stocktakes and dispatch


• Processing sales and preparing customer quotes


• Assisting with local customer deliveries as required


• Following workplace health and safety procedures


• Working Saturdays as part of the roster

About You

You’ll be someone who enjoys working with people, takes pride in providing great service and has a genuine interest in agriculture or rural products.
You’re organised, reliable and comfortable balancing a variety of tasks in a busy retail and warehouse environment. You show initiative, enjoy keeping active and take a practical approach to supporting customers, your team and the wider store operation.

Skills and Experience Required

• Strong customer service and sales experience


• Experience in rural retail, merchandise sales or warehousing is highly desirable


• An understanding of the agricultural industry is highly desirable


• Strong communication and interpersonal skills


• Good computer skills, including experience using Microsoft Office and point-of-sale systems


• The physical capability to safely undertake manual handling and other hands-on duties


• A strong commitment to workplace health and safety


• A current driver's licence


• A current forklift licence, or willingness to obtain one


• Availability to work Saturdays as rostered

Why Join Norco?

• Be part of a local, community-focused team


• Work in a hands-on and varied role with genuine customer connection


• Be supported to learn new skills and build your knowledge of rural and agricultural products


• Enjoy staff benefits including discounts, Fitness Passport, EAP support, paid parental leave and more


• Join a business that genuinely values its people, safety and wellbeing

As part of our pre-employment process, the successful candidate will be required to complete a police check and pre-employment medical, including drug and alcohol screening, with outcomes considered satisfactory by Norco.

At Norco, we are committed to building a diverse and inclusive workforce.