Mentor - Parent Pathways - Western Melbourne

The Salvation Army Australia; City of Melbourne; On-site; AUD 65,000 - 80,000; Full time

Benefits offered by this job

Remuneration and NFP salary packaging

9‑day fortnight option

Education support opportunity

Discounted fitness memberships

Health insurance

Retail discounts

Parental Leave (12 weeks)

Paid volunteering leave (up to 5 days)

Counselling and wellbeing initiatives

Long-term career opportunities

Job summary

The Salvation Army Employment Plus in Melbourne's suburbs invites applications for a Senior Mentor to empower parents toward educational and career goals. You will provide comprehensive support, build trust, and guide participants through barriers with ongoing mentoring and community referrals.

Join a values-driven team that offers training, agreed KPI targets, and supportive benefits to foster long-term economic security for families in need.

Qualifications

• Diploma level qualifications in Employment Services, Community Services or relevant areas.
• Experience in employment services, barrier management and post-placement support highly regarded.
• Lived experience valued to support participants facing barriers.
• Strong commitment to high quality values-based human services.
• Excellent communication and relationship-building with participants and partners.

Responsibilities

• Build trusted relationships with a caseload of participants, offering professional support.
• Guide participants through appointments to achieve goals and program objectives.
• Identify barriers and refer to community support services for ongoing mentoring.
• Facilitate job placements with local employers and provide post-placement support.
• Work independently and with the team to exceed KPI targets.
• Ensure compliance with Department guidelines and policies.

Skills

Advanced conflict resolution

Problem-solving

Customer service

Coaching

Administration

Written & verbal communication

MS Office

Driver's licence

WWCC/working with children check

Education

Diploma in Employment Services

Diploma in Community Services

Job description

About Us

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.

At the Salvation Army Employment Plus (EPlus), we've worked with over 200,000 businesses across Australia and seen well over half a million Australians successfully placed in employment. We don't ever see a job, as just a job. We see a job as an opportunity for a better, more secure, more stable and empowered life.

Number Of Positions Available

1

About The Opportunity

Are you passionate about empowering parents to achieve their educational and career goals?

Join our Parent Pathways Hoppers Crossing team, where you will play a key role in helping parents identify and reach their education and employment goals, ultimately contributing to their long-term economic security. This Senior Mentor position offers comprehensive support to parents who may be facing complex challenges, delivering an empowering and encouraging experience.

The successful candidate will be responsible for:

• Build trusted relationships across a caseload of participants, providing an elevated level of customer care and professional support, assisting in addressing more complex needs and barriers throughout their journey
• Foster meaningful interaction through initial and ongoing participant appointments, guiding them to achieve their goals and unique program objectives
• Identify and address barriers to employment through referral to relevant community support services and provide ongoing mentoring
• Facilitate job placements with local employers for job-ready participants and provide continuous support to ensure lasting employment success
• Work both independently and collaboratively to exceed KPI targets, driving team and personal success
• Ensure all tasks are executed in full compliance with Department guidelines, legislative requirements, and organisational procedures and policies

About You

• Relevant diploma level qualifications in areas such as Employment Services, Community Services or other relevant areas is required
• Previous experience in employment services or other relevant support services, including advanced barrier management, reverse marketing, placement of candidates into employment and provision of post-placement support and verification will be highly regarded
• Relevant lived experience would be highly valued, as it enriches our support for participants experiencing barriers, whilst navigating a complex system. Your personal journey will bring empathy, understanding, and empowerment to those we serve
• Demonstrated success in a high-performing workplace with a strong commitment to high quality values based human services
• Advanced conflict resolution and problem-solving skills
• Well-developed skills in customer service, coaching and administration
• Excellent written and verbal communication
• Strong computer literacy skills including proficiency using MS Suite of programs
• Must hold a Driver’s licence and a Working with Children Check or relevant state equivalent (or are willing to apply for a WWCC)
• Applicants will be required to undertake a police check, it is not mandatory to have a clear criminal history

In return, we offer

• Attractive remuneration & NFP salary packaging benefits ($15,900 tax-free + meal & entertainment benefits)!
• Great work-life balance with an opportunity for a 9-day fortnight or an accrued day off every 4 weeks
• Comprehensive and supportive on the job training including the opportunity to undertake tertiary education, relevant to your position
• Discounted fitness memberships, health insurance, retail discounts and more
• Attractive leave benefits with access to purchased leave, 12 weeks paid Parental Leave and up to 5 days paid leave per year to support the Salvosvolunteering
• Access to free counselling and health & wellness initiatives, fostering a supportive and inclusive approach to your psychosocial health
• Long-term employment opportunities within the Employment Plus & the wider Salvos networks

Equal Opportunity and Diversity

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration