Mentor - Parent Pathways - Adelaide South

The Salvation Army Australia; Adelaide; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

NFP salary packaging

9‑day fortnight

Education support

Discounts & wellness

Parental leave

Volunteer leave

Job summary

The Salvation Army Employment Plus Morphett Vale is looking for a dedicated Mentor to support parents in achieving education and employment goals. You will guide participants, build relationships, and connect them with community services to overcome barriers.

Join a team focused on empowering families, with strong training, flexible work options, and opportunities for professional growth within the Salvation Army network.

Qualifications

• Certificate III in Employment Services or related field is required.
• Experience in case management, employment services or social services is highly regarded.
• Ability to empower clients to navigate barriers with community support.
• Strong customer service, coaching and administrative skills.
• Excellent written and verbal communication; strong digital literacy.
• Driver's license and WWCC or willingness to obtain.

Responsibilities

• Build trusted relationships across a caseload of participants, providing high-level customer care and professional support.
• Foster meaningful interaction through initial and ongoing participant appointments, guiding them to achieve goals and program objectives.
• Identify and address barriers to employment through referrals to community services and ongoing mentoring.
• Facilitate job placements with local employers and provide ongoing support for lasting employment success.
• Work independently and collaboratively to exceed KPI targets and support team success.
• Ensure all tasks comply with Department guidelines and organisational procedures.

Skills

Customer service

Coaching

Administration

Written and verbal communication

Conflict resolution

Problem solving

MS Suite

Driving

Education

Certificate III in Employment Services or Community Services

Tools

MS Office Suite

Job description

About Us

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here - providing support, safety, community, and opportunity. At the Salvation Army Employment Plus (EPlus), we've worked with over 200,000 businesses across Australia and seen well over half a million Australians successfully placed in employment. We don't ever see a job, as just a job. We see a job as an opportunity for a better, more secure, more stable and empowered life.

Number Of Positions Available

1

About Us

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here - providing support, safety, community, and opportunity. At the Salvation Army Employment Plus (EPlus), we've worked with over 200,000 businesses across Australia and seen well over half a million Australians successfully placed in employment. We don't ever see a job, as just a job. We see a job as an opportunity for a better, more secure, more stable and empowered life.

About The Opportunity

Are you passionate about empowering parents to achieve their educational and career goals? Our Parent Pathways program is the career choice for you.

Join our Parent Pathways Morphett Vale team, where you will be responsible for supporting Parents to identify and reach their education and employment goals, ultimately contributing to their long-term economic security. The role of the Mentor is to provide comprehensive support, empowering and encouraging parents throughout the program.

The successful candidate will be responsible for:

• Build trusted relationships across a caseload of participants providing an elevated level of customer care and professional support throughout their journey
• Foster meaningful interaction through initial and ongoing participant appointments, guiding them to achieve their goals and unique program objectives
• Identify and address barriers to employment through referral to relevant community support services and provide ongoing mentoring
• Facilitate job placements with local employers for job-ready participants and provide continuous support to ensure lasting employment success
• Work both independently and collaboratively to exceed KPI targets, driving team and personal success
• Ensure all tasks are executed in full compliance with Department guidelines, legislative requirements, and organisational procedures and policies

About You

• Possess a minimum Certificate III qualification in fields such as Employment Services, Community Services or other relevant areas. Or be willing to pursue a relevant qualification
• Previous experience in a case management, employment services or social services is highly regarded
• Relevant lived experience would be highly valued, as it enriches our support for participants experiencing barriers, whilst navigating a complex system. Your personal journey will bring empathy, understanding, and empowerment to those we serve
• Skilled in empowering individuals to navigate their barriers and foster connection with support services in the community
• Demonstrated success in a high-performing workplace with a strong commitment to high quality values based human services
• Advanced conflict resolution and problem-solving skills
• Well-developed skills in customer service, coaching and administration
• Excellent written and verbal communication
• Strong computer literacy skills including proficiency using MS Suite of programs
• Must hold a Driver’s licence and a Working with Children Check or relevant state equivalent (or are willing to apply for a WWCC)
• Applicants will be required to undertake a police check, it is not mandatory to have a clear criminal history

In return, we offer

• Attractive remuneration & NFP salary packaging benefits ($15,900 tax-free + meal & entertainment benefits)
• Great work-life balance with an opportunity for a 9-day fortnight or an accrued day off every 4 weeks
• Comprehensive and supportive on the job trainingincluding the opportunity to undertake tertiary education, relevant to your position
• Discounted fitness memberships, health insurance, retail discounts and more
• Attractive leave benefits with access to purchased leave, 12 weeks paid Parental Leave and up to 5 days paid leave per year to support the Salvosvolunteering
• Access to free counselling and health & wellness initiatives, fostering a supportive and inclusive approach to your psychosocial health
• Long-term employment opportunities within the Employment Plus & the wider Salvos networks

At Employment Plus, we value diversity and strive for inclusivity in our recruitment process. If you are a person with a disability and require an adjustment, such as alternative application methods, or if you have a general enquiry about a role, please contact our Talent Acquisition team at [e-mail]. Please specify the job title and location in the subject line.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people.

We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people. We value Integrity, Compassion, Respect, Diversity, and Collaboration.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration.