Mentor

The Salvation Army; City of Melbourne; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

9-day fortnight

Education support

Health insurance

Parental leave

Counselling services

Job summary

The Salvation Army Employment Plus in Victoria is seeking a Senior Mentor to support parents in achieving education and employment goals through personalised coaching and practical assistance.

You will build relationships with participants, navigate barriers, coordinate referrals, and arrange job placements with local employers while meeting KPI targets.

We support professional development, offer flexible work options and a values-based, inclusive workplace.

Qualifications

• Relevant diploma level qualifications in Employment Services or Community Services are required.
• Experience in employment services or related support services is highly regarded.
• Lived experience is valued to empathise with participants.
• Proven success in a high-performing, values-based human services environment.
• Advanced conflict resolution and problem-solving skills.
• Strong customer service, coaching and administration skills.
• Excellent written and verbal communication.
• MS Office proficiency.
• Driver's licence and WWCC (or willingness to apply).
• Police check required.

Responsibilities

• Build trusted relationships with participants and provide professional support.
• Lead initial and ongoing participant appointments to guide toward goals.
• Identify and address barriers to employment via referrals.
• Facilitate job placements with local employers and provide ongoing support.
• Work independently and with the team to achieve KPI targets.
• Ensure compliance with guidelines, legislation and policies.

Skills

Advanced conflict resolution

Customer service

Coaching

Administration

Written and verbal communication

MS Office

Driver's license

WWCC

Police check

Lived experience

Education

Diploma level qualifications in Employment Services or Community Services

Tools

MS Office Suite

Job description

At the Salvation Army Employment Plus (EPlus), we've worked with over 200,000 businesses across Australia and seen well over half a million Australians successfully placed in employment. We don't ever see a job, as just a job. We see a job as an opportunity for a better, more secure, more stable and empowered life.

About the opportunity

Are you passionate about empowering parents to achieve their educational and career goals?

Join our Parent Pathways Hoppers Crossing team, where you will play a key role in helping parents identify and reach their education and employment goals, ultimately contributing to their long-term economic security. This Senior Mentor position offers comprehensive support to parents who may be facing complex challenges, delivering an empowering and encouraging experience.

The successful candidate will be responsible for:

• Build trusted relationships across a caseload of participants, providing an elevated level of customer care and professional support, assisting in addressing more complex needs and barriers throughout their journey
• Foster meaningful interaction through initial and ongoing participant appointments, guiding them to achieve their goals and unique program objectives
• Identify and address barriers to employment through referral to relevant community support services and provide ongoing mentoring
• Facilitate job placements with local employers for job-ready participants and provide continuous support to ensure lasting employment success
• Work both independently and collaboratively to exceed KPI targets, driving team and personal success
• Ensure all tasks are executed in full compliance with Department guidelines, legislative requirements, and organisational procedures and policies

About you

• Relevant diploma level qualifications in areas such as Employment Services, Community Services or other relevant areas is required
• Previous experience in employment services or other relevant support services, including advanced barrier management, reverse marketing, placement of candidates into employment and provision of post-placement support and verification will be highly regarded
• Relevant lived experience would be highly valued, as it enriches our support for participants experiencing barriers, whilst navigating a complex system. Your personal journey will bring empathy, understanding, and empowerment to those we serve
• Demonstrated success in a high-performing workplace with a strong commitment to high quality values based human services
• Advanced conflict resolution and problem-solving skills
• Well-developed skills in customer service, coaching and administration
• Excellent written and verbal communication
• Strong computer literacy skills including proficiency using MS Suite of programs
• Must hold a Driver's licence and a Working with Children Check or relevant state equivalent (or are willing to apply for a WWCC)
• Applicants will be required to undertake a police check, it is not mandatory to have a clear criminal history

In return, we offer

• Attractive remuneration & NFP salary packaging benefits ($15,900 tax-free + meal & entertainment benefits)!
• Great work-life balance with an opportunity for a 9-day fortnight or an accrued day off every 4 weeks
• Comprehensive and supportive on the job training including the opportunity to undertake tertiary education, relevant to your position
• Discounted fitness memberships, health insurance, retail discounts and more
• Attractive leave benefits with access to purchased leave, 12 weeks paid Parental Leave and up to 5 days paid leave per year to support the Salvos volunteering
• Access to free counselling and health & wellness initiatives, fostering a supportive and inclusive approach to your psychosocial health
• Long-term employment opportunities within the Employment Plus & the wider Salvos networks

At Employment Plus, we value diversity and strive for inclusivity in our recruitment process. If you are a person with a disability and require an adjustment, such as alternative application methods, or if you have a general enquiry about a role, please contact our Talent Acquisition team at ***************@salvationarmy.org.au. Please specify the job title and location in the subject line.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check or relevant state equivalent. Applicants for all roles require a mandatory National Police Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration.