Mental Health Nurse

NSW Ambulance; Sydney; On-site; AUD 82,000 - 115,000; Full time

Job summary

NSW Ambulance is inviting applications for a Registered Nurse Triage Clinician within the Virtual Clinical Care Centre (VCCC) Mental Health Team in NSW. This role provides virtual mental health assessment, triage and compassionate, person-centred care to consumers contacting 000 with mental health concerns or psychosocial distress.

You will coordinate care, referrals and follow-up, connecting individuals with mental health, community and support services.

Qualifications

• Hold current unrestricted RN registration with AHPRA.
• Mental health nursing experience across acute, emergency, inpatient, community, crisis assessment or virtual mental health triage services.
• Telehealth or virtual care experience is desirable.

Responsibilities

• Provide virtual mental health assessment, triage and compassionate, person-centred care to consumers accessing 000 with mental health concerns.
• Coordinate care, referrals and follow-up, connecting consumers with appropriate mental health, community and support services.
• Collaborate with NSW Ambulance clinicians and operational teams to coordinate timely care and escalate complex/high-risk presentations as required.
• Be part of a multidisciplinary team of nurses, paramedics, medical officers and other healthcare professionals.

Skills

Mental health nursing

Telehealth experience

Clinical assessment

Triage skills

Empathy and communication

Education

RN registration (AHPRA)

Tools

Electronic health records

Job description

Discover a role that takes your mental health nursing expertise into a modern virtual care environment shaping the future of healthcare in NSW

Enjoy a role with virtual patient contact - ideal for RNs with a strong clinical background looking for a different pace

Grow your professional and clinical experience join a new model of care with exposure to the healthcare system across NSW

• Employment Type: Permanent Full Time and Part Time (hours averaged over a 9-week period)
• Salary Range: $81,748 - $114,771 per annum (Registered Nurse)
• Location: NSW Ambulance State Operations Centre, Sydney Olympic Park
• Closing Date: 11:59 PM, Sunday 22 Nov 2026

About the opportunity

As a Registered Nurse Triage Clinician with the NSW Ambulance Virtual Clinical Care Centre (VCCC) Mental Health Team , you will:

Provide virtual mental health assessment, triage and compassionate, person-centred care to consumers accessing Triple Zero (000) with mental health concerns or psychosocial distress.

Coordinate care, referrals and follow-up, connecting consumers with appropriate mental health, community and support services.

Collaborate with NSW Ambulance clinicians and operational teams to coordinate timely care and escalates complex, high-risk or deteriorating presentations clinicians as required.

Be part of a supportive and collaborative multidisciplinary team of nurses, paramedics, medical officers and other healthcare professionals.

Work in a purpose-built, state-of-the‑art environment at the NSW Ambulance State Operations Centre in Sydney Olympic Park.

About you

To be successful you will:

Hold current unrestricted registration as a Registered Nurse with the Nursing and Midwifery Board of Australia through AHPRA.

Have demonstrated mental health nursing experience in acute, emergency, inpatient, community, crisis assessment or virtual mental health triage services. Experience in telehealth or virtual care is highly desirable.

Demonstrate strong mental health assessment, mental state examination, risk screening and triage skills, using evidence‑based clinical judgement to identify appropriate care pathways and escalates concerns.

Understand the Mental Health Act 2007 (NSW) and apply recovery-oriented, trauma‑informed and person‑centred approaches to care.

Communicate with empathy and clarity, building therapeutic rapport with consumers, families and carers and working collaboratively within a multidisciplinary team.

Manage competing priorities, demonstrate strong interpersonal, written, verbal and IT skills, maintain accurate electronic clinical documentation and seek guidance appropriately, with a commitment to ongoing professional development and quality improvement.

Work effectively within a multidisciplinary team and understands the complexities of delivering nursing care in a dynamic setting.

Your day to day, training and start dates

• Comprehensive training will be provided as part of your onboarding, aligned with the available start dates.
• The VCCC Mental Health Team will operate a 12‑hour per day, seven-day-per-week service model. The successful applicant will participate in a rotating roster to ensure service delivery.

Need Further Information

If you have any questions about this role, please contactAlex Mackay via ***********@health.nsw.gov.au

Please refer to theRole Description for further information

Please refer to the Position Conditions for further information

Additional Information

• Employment of temporary visa holders is only considered if no suitable permanent resident or citizen is identified after labour market testing.
• Eligibility lists and talent pools may be created and used to fill ongoing and temporary vacancies over the next 18 months at the same, or other locations, that are at the same grade and capability level.
• Applicants are expected to provide responses that reflect their own knowledge, experience, and understanding of the role.
• Any AI assisted content should still reflect your own capability; candidates may be asked to discuss or demonstrate examples during interview.

Our Commitment?

NSW Ambulance is committed to achieving a diverse workforce that reflects the communities we serve. All are welcome to apply, including women, Aboriginal People, people from culturally diverse backgrounds, refugees, people of diverse genders and sexuality, and people living with a disability. We value the knowledge, skills, experiences, and perspectives thatall people bring to our organisation, patients, communities, and workforce.

Child Safe Employment

NSW Ambulanceis dedicated to fostering a child-safe environment that respects and upholds the rights of children and young people, aligned with NSW Health?s commitment to implementingthe Child Safe Standards.We aim to ensure that children and young people feel safe, supported, and included in their care. All current and prospective staff are expected to prioritise the safety, welfare, and well‑being of children and young people, actively working to protect them from harm and abuse.

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