Mental Health Nurse Manager Grade 4

NSW Ambulance; Sydney; On-site; AUD 167,000 - 170,000; Full time

Job summary

NSW Ambulance is seeking a Nurse Manager Grade 4 for the Virtual Clinical Care Centre (VCCC) to lead nursing services and drive safe, person-centred virtual care across NSW. The role involves strategic oversight, workforce planning and strong governance to ensure quality and safety.

You will work with multidisciplinary teams to implement new models of care, leverage data and technology, and develop a capable, sustainable nursing workforce aligned with service demand.

Qualifications

• Hold current unrestricted registration as a Registered Nurse with NMBA.
• Postgraduate qualifications or progress towards attainment in nursing leadership.
• Extensive management experience in a complex healthcare environment.

Responsibilities

• Provide strategic, operational and professional leadership for nursing services across the VCCC.
• Lead nursing workforce planning, recruitment, development, performance and resource management.
• Provide leadership across professional nursing governance, clinical governance, quality, safety and risk management.
• Use workforce, clinical and operational performance information to drive service improvement and innovation.
• Collaborate with nursing, medical, operational and multidisciplinary leaders to influence the strategic direction of the VCCC.

Skills

Nursing leadership

Operational management

Clinical governance

Strategic planning

Stakeholder engagement

IT/digital capability

Education

NMBA registration

Postgraduate qualification in nursing

Tools

IT systems proficiency

Job description

Lead nursing at the forefront of virtual care and help shape the future of healthcare across NSW

Bring your leadership, workforce and clinical governance expertise to a dynamic statewide service delivering innovative models of care

Employment Type:Permanent Full Time
Salary Range:$167,023 – $169,961 per annum (Nurse Mgr Gde 4)
Location:NSW Ambulance State Operations Centre, Sydney Olympic Park
Closing Date:24 November 2026

About the opportunity

As the Nurse Manager Grade 4 with the NSW Ambulance Virtual Clinical Care Centre (VCCC), you will:

Provide strategic, operational and professional leadership for nursing services across the VCCC, especially as it relates to the development and implementation of the [INS: new Mental Health Team :INS] , supporting the delivery of safe, effective and person-centred virtual care.

Directly support professional development requirements of nursing workforce with roles spanning across all clinical grading types including advanced practice (Clinical Nurse Specialist Grade 2, Clinical Nurse Consultant, Nurse Practitioner roles) supported by a broader management and support team.

Lead nursing workforce planning, recruitment, development, performance and resource management to build a capable and sustainable workforce aligned with service demand.

Provide leadership across professional nursing governance, clinical governance, quality, safety and risk management, ensuring contemporary standards of nursing practice are maintained.

Use workforce, clinical and operational performance information to drive service improvement, innovation and the implementation of contemporary and technology-enabled models of care.

Work collaboratively with nursing, medical, operational and multidisciplinary leaders to influence the strategic direction of the VCCC and strengthen service integration across NSW.

Work collaboratively with the Associate Director Nursing and Midwifery on broader nursing leadership and professional matters as required.

About you

To be successful you will:

Hold current unrestricted registration as a Registered Nurse with Nursing and Midwifery Board of Australia (NMBA), together with relevant postgraduate qualifications or progress towards attainment and extensive management experience appropriate to the role.

Bring extensive nursing leadership and operational management experience within a complex healthcare environment, including workforce management, service delivery and resource allocation.

Demonstrate strong knowledge and experience in professional nursing and clinical governance, quality and safety, risk management, workforce capability and contemporary models of care.

Be a confident and influential leader with highly developed interpersonal, communication, consultation and negotiation skills, and the ability to build productive relationships across diverse stakeholder groups.

Demonstrate strong IT and digital capability, with the ability to use technology, service data, workforce metrics and performance indicators to inform decisions, improve performance and support innovation in virtual care.

Your day to day

The position generally works an average of 38 hours per week, Monday to Friday, with occasional work outside ordinary hours as required to support operational needs.

Need Further Information

If you have any questions about this role, please contact Elliot Williams NP via ***************@health.nsw.gov.au

Please refer to the Role Description or further information

Please refer to the Position Conditionsfor further information

Additional Information

• Employment of temporary visa holders is only considered if no suitable permanent resident or citizen is identified after labour market testing.
• Eligibility lists and talent pools may be created and used to fill ongoing and temporary vacancies over the next 18 months at the same, or other locations, that are at the same grade and capability level.
• Applicants are expected to provide responses that reflect their own knowledge, experience, and understanding of the role.

Any AI assisted content should still reflect your own capability; candidates may be asked to discuss or demonstrate examples during interview.

Our Commitment

NSW Ambulance is committed to achieving a diverse workforce that reflects the communities we serve. All are welcome to apply, including women, Aboriginal People, people from culturally diverse backgrounds, refugees, people of diverse genders and sexuality, and people living with a disability. We value the knowledge, skills, experiences, and perspectives that all people bring to our organisation, patients, communities, and workforce.

If you are an Aboriginal job applicant and wish to obtain more information about applying for a role with NSW Ambulance, please contact our Aboriginal Workforce Engagement Coordinator via ***************@health.nsw.gov.au or visit Stepping Up. Stepping Up aims to assist Aboriginal job applicants by providing information about applying for roles within NSW Health - visit https://www.steppingup.health.nsw.gov.au/

If you wish to discuss any changes to the process, you may need to present your best self, including accessibility requirements; please contact the panel convenor or recruitment team for support at NSW Ambulance Corporate Recruitment Team via ***************@health.nsw.gov.au.

Additionally, you can contact the NSW Ambulance Diversity & Inclusion Team at ***************@health.nsw.gov.au

Child Safe Employment

NSW Ambulance is dedicated to fostering a child-safe environment that respects and upholds the rights of children and young people, aligned with NSW Health’s commitment to implementing the Child Safe Standards. We aim to ensure that children and young people feel safe, supported, and included in their care. All current and prospective staff are expected to prioritise the safety, welfare, and well-being of children and young people, actively working to protect them from harm and abuse.