Registered Nurse - Mental Health Team Virtual Clinical Care Centre

NSW Health; Sydney; On-site; AUD 82,000 - 115,000; Full time

Job summary

NSW Health is seeking a Registered Nurse to join the Virtual Clinical Care Centre's Mental Health Team. The role provides virtual mental health assessment and triage with compassionate, person-centred care to consumers accessing Triple Zero, across NSW.

You will work in a state-of-the-art environment at the NSW Ambulance State Operations Centre in Sydney Olympic Park, on a 12-hour rotating roster. RN registration with AHPRA is required and telehealth experience is highly valued.

Qualifications

• Hold current unrestricted registration as a Registered Nurse with the Nursing and Midwifery Board of Australia (AHPRA).
• Mental health nursing experience in acute, emergency, inpatient, community, crisis assessment or virtual mental health triage. Telehealth/virtual care experience is highly desirable.
• Strong mental health assessment, mental state examination, risk screening and triage skills with evidence-based clinical judgment.
• Understand the Mental Health Act 2007 (NSW) and apply recovery-oriented approaches to care.
• Excellent communication, empathy and rapport-building within a multidisciplinary team.

Responsibilities

• Provide virtual mental health assessments, triage and compassionate, person-centred care to consumers accessing 000 with mental health concerns.
• Coordinate care, referrals and follow-up to connect consumers with appropriate services.
• Collaborate with NSW Ambulance clinicians and operational teams to coordinate timely care for high-risk or deteriorating presentations.
• Be part of a multidisciplinary team of nurses, paramedics, and medical staff in a state-of-the-art environment.

Skills

Mental health nursing

Telehealth / virtual care

Triage skills

Empathy & communication

Electronic health records

Education

Registered Nurse – RN

Tools

EMR / EHR systems

Job description

Registered Nurse - Mental Health Team Virtual Clinical Care Centre

Discover a role that takes your mental health nursing expertise into a modern virtual care environment shaping the future of healthcare in NSW

Enjoy a role with virtual patient contact - ideal for RNs with a strong clinical background looking for a different pace

Grow your professional and clinical experience – join a new model of care with exposure to the healthcare system across NSW

• Employment Type:Permanent Full Time and Part Time (hours averaged over a 9-week period)
• Salary Range: $81,748 - $114,771 per annum (Registered Nurse)
• Location: NSW Ambulance State Operations Centre, Sydney Olympic Park
• Closing Date: 11:59 PM, Sunday 22 Nov 2026

About the opportunity

As a Registered Nurse Triage Clinician with the NSW Ambulance Virtual Clinical Care Centre (VCCC) Mental Health Team , you will:

Provide virtual mental health assessment, triage and compassionate, person-centred care to consumers accessing Triple Zero (000) with mental health concerns or psychosocial distress.

Coordinate care, referrals and follow-up, connecting consumers with appropriate mental health, community and support services.

Collaborate with NSW Ambulance clinicians and operational teams to coordinate timely care and elevate complex, high-risk or deteriorating presentations clinicians as required.

Be part of a supportive and collaborative multidisciplinary team of nurses, paramedics, medical officers and other healthcare professionals.

Work in a purpose-built, state-of-the-art environment at the NSW Ambulance State Operations Centre in Sydney Olympic Park.

About you

To be successful you will:

Hold current unrestricted registration as a Registered Nurse with the Nursing and Midwifery Board of Australia through AHPRA.

Have demonstrated mental health nursing experience in acute, emergency, inpatient, community, crisis assessment or virtual mental health triage services. Experience in telehealth or virtual care is highly desirable.

Demonstrate strong mental health assessment, mental state examination, risk screening and triage skills, using evidence-based clinical judgement to identify appropriate care pathways and elevate concerns.

Understand the Mental Health Act 2007 (NSW) and apply recovery-oriented, trauma-informed and person-centred approaches to care.

Communicate with empathy and clarity, building therapeutic rapport with consumers, families and carers and working collaboratively within a multidisciplinary team.

Manage competing priorities, demonstrate strong interpersonal, written, verbal and IT skills, maintain accurate electronic clinical documentation and seek guidance appropriately, with a commitment to ongoing professional development and quality improvement.

Work effectively within a multidisciplinary team and understands the complexities of delivering nursing care in a dynamic setting.

Your day to day, training and start dates

• To meet the team and learn more about the Virtual Clinical Care Centre https://youtu.be/0hyLDBBWtKQ?si=ViQ4BOJlBIm0cpD-
• Comprehensive training will be provided as part of your onboarding, aligned with the available start dates.
• The VCCC Mental Health Team will operate a 12-hour per day, seven-day-per-week service model. The successful applicant will participate in a rotating roster to ensure service delivery.

Need Further Information

Additional Information

• Employment of temporary visa holders is only considered if no suitable permanent resident or citizen is identified after labour market testing.
• Eligibility lists and talent pools may be created and used to fill ongoing and temporary vacancies over the next 18 months at the same, or other locations, that are at the same grade and capability level.
• Applicants are expected to provide responses that reflect their own knowledge, experience, and understanding of the role.
• Any AI assisted content should still reflect your own capability; candidates may be asked to discuss or demonstrate examples during interview.

Our Commitment

NSW Ambulance is committed to achieving a diverse workforce that reflects the communities we serve. All are welcome to apply, including women, Aboriginal People, people from culturally diverse backgrounds, refugees, people of diverse genders and sexuality, and people living with a disability. We value the knowledge, skills, experiences, and perspectives thatall people bring to our organisation, patients, communities, and workforce.

If you are an Aboriginal job applicant and wish to obtainmore information about applying for a role with NSW Ambulance, please contact our Aboriginal Workforce Engagement Coordinator via ***************@health.nsw.gov.auor visit Stepping Up. Stepping Up aims to assist Aboriginal job applicants by providing information about applying for roles within NSW Health - visit https://www.steppingup.health.nsw.gov.au/

If you wish to discuss any changes to the process, you may need to present yourbest self, including accessibility requirements; please contact the panel convenor or recruitment team for support at NSW Ambulance Corporate Recruitment Team via ***************@health.nsw.gov.au.

Additionally, you can contact the NSW Ambulance Diversity & Inclusion Team at***************@health.nsw.gov.au

Child Safe Employment

NSW Ambulance is dedicated to fostering a child-safe environment that respects and upholds the rights of children and young people, aligned with NSW Health's commitment to implementingthe Child Safe Standards.We aim to ensure that children and young people feel safe, supported, and included in their care. All current and prospective staff are expected to prioritise the safety, welfare, and well-being of children and young people, actively working to protect them from harm and abuse.

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