Membership Services - Membership Administrator

Venues NSW; Sydney; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Discounts across partners

Wellness program

Event access

Job summary

Venues NSW is seeking a customer-focused individual to join our Memberships team. You will provide accurate information and a high level of service to our members and their guests, ensuring a memorable experience.

On a rotational basis you will assist on games days to support event delivery. Events run Monday to Sunday, including days, evenings, weekends and public holidays, so you should expect hours beyond a standard 9-to-5 role.

Qualifications

• Customer-focused mindset and proactive service.
• Clear communication with members and guests.
• Organised with a high level of attention to detail.
• An attitude of ‘yes’ to every challenge.

Responsibilities

• Provide accurate information and high-level customer service to members and guests.

Skills

Customer centric

Clear communication

Attention to detail

Positive attitude

Job description

ABOUT THE ROLE

We have an exciting opportunity for a customer focused individual to join our Memberships team here at Venues NSW. This role provides accurate and timely information, whilst maintaining a high-level of customer service and administration to our members and their guests. On a rotational basis, you will be required to work on games days to assist in providing a memorable experience for our members. Events run Monday to Sunday, day, evening, weekends and public holidays so don’t expect to fall into the mainstream Monday to Friday; nine to five in this role.

ABOUT YOU

As a business we are focused on delivering the very best experience for our customers. To achieve this, we are seeking people with a passion for service and a proactive approach to their daily working life. If this sounds like you and you can see yourself working in this challenging, dynamic industry at one of the foundation sites in world sport, then we want to hear from you. Benefits and a competitive salary package will be offered to the successful candidate.

• Customer centric
• Clear communication
• Organised with a high level of attention to detail
• An attitude of ‘yes’ to every challenge

WHY WORK FOR US

In a role at Venues NSW, you’ll be helping bring Australia’s greatest live sports and world-class entertainment experiences to life. As custodians of over $4 billion in iconic assets from the Sydney Cricket Ground and Allianz Stadium to regional precinct hubs in Newcastle, and Wollongong we connect millions of fans through live experiences every year. When you join our team, you get the stability and support of a leading organisation paired with the dynamic energy of the major events industry. We offer clear pathways for career progression and internal mobility across our statewide venue network, along with a collaborative, team-oriented culture that celebrates diversity and shared success. Plus, you'll enjoy fantastic benefits, including discounts across our partners, wellness program, and access to events across our venues.