Premium Membership Casual

Australian Football League (AFL); City of Melbourne; On-site; AUD 50,000 - 76,000; Part time

Benefits offered by this job

AFL Silver Memberships

6 months paid parental leave

My Benefits corporate offers

Job summary

Australian Football League is seeking a Premium Membership Casual based at Marvel Stadium in Melbourne to deliver high-quality membership experiences. You will support membership services across AFL Membership, Medallion Club, Altis and Premier Suites, with bookings, information management and responsive customer care.

Role involves match-day and event work at AFL venues, collaboration with multiple teams, and a focus on accurate data handling and timely service delivery for premium customers.

Qualifications

• Experience in customer service, hospitality, membership, ticketing, events or a related service environment.
• Strong communication and interpersonal skills, with the ability to engage professionally with a diverse range of customers and stakeholders.
• The ability to remain organised, adaptable and customer-focused in busy and high-pressure environments.
• Sound judgement and strong attention to detail, with the ability to resolve issues or escalates them promptly.
• Experience using customer relationship management systems, databases or ticketing platforms, with experience using Archtics considered desirable.
• Confidence using Microsoft Office applications, including Excel, Word and PowerPoint, and the ability to learn new technology and systems.
• Knowledge of the AFL competition and an understanding of the expectations associated with premium customer experiences.
• A collaborative approach and commitment to delivering fair, respectful and consistent service.

Responsibilities

• Delivering responsive and professional service to Stadium and Premium Membership customers by phone, email and in person.
• Responding accurately to customer enquiries and escalating complex matters to the appropriate team member.
• Maintaining complete and accurate membership records, including customer interactions and outcomes.
• Assisting with hospitality and premium membership bookings, ensuring information is processed accurately and on time.
• Supporting customer entry, ticketing, membership servicing and issue resolution at match days and events.
• Providing operational support across member events, activities and premium experiences.
• Working collaboratively with Customer Care, Stadium and Premium Business, Marketing and Experience, venue operations teams and partners.
• Following service standards and event-day procedures to deliver safe, reliable and consistent customer experiences.
• Identifying recurring customer enquiries or operational issues and sharing insights with the team.
• Using technology and AI to improve the efficiency, effectiveness and quality of service delivery.

Skills

Customer service

Hospitality

Membership

Ticketing

Events

CRM systems

Job description

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Join the team shaping the future of Australia’s game.

This is your chance to do work that has real impact, in an organisation that moves fast, aims high and plays a meaningful role in the lives of millions across the country through football. Every role at the AFL helps progress the game, so more people can love it, connect with it and see what is possible through it.

At Marvel Stadium, that impact extends to one of Australia’s leading sports and entertainment venues. From AFL match days to concerts, international sport, major events, functions and precinct experiences, your work helps bring millions of patrons together and deliver memorable moments in the heart of Melbourne.

The opportunity

As a Premium Membership Casual, you will help create high-quality experiences for Stadium and Premium Membership customers across AFL Membership, Medallion Club, Altis and Premier Suites.

Working across customer service channels, events and match days, you will provide responsive support, maintain accurate membership information and assist with bookings and administration.

Based at AFL House, the role also involves match-day and event work at the MCG, Marvel Stadium and other venues as required.

What you’ll own

You will support the smooth delivery of premium membership services by providing professional customer care and reliable operational support.

You’ll add value through:

• Delivering responsive and professional service to Stadium and Premium Membership customers by phone, email and in person
• Responding accurately to customer enquiries and escalating complex matters to the appropriate team member
• Maintaining complete and accurate membership records, including customer interactions and outcomes
• Assisting with hospitality and premium membership bookings, ensuring information is processed accurately and on time
• Supporting customer entry, ticketing, membership servicing and issue resolution at match days and events
• Providing operational support across member events, activities and premium experiences
• Working collaboratively with Customer Care, Stadium and Premium Business, Marketing and Experience, venue operations teams and partners
• Following service standards and event-day procedures to deliver safe, reliable and consistent customer experiences
• Identifying recurring customer enquiries or operational issues and sharing insights with the team
• Using technology and AI to improve the efficiency, effectiveness and quality of service delivery

What you’ll bring

• Experience in customer service, hospitality, membership, ticketing, events or a related service environment
• Strong communication and interpersonal skills, with the ability to engage professionally with a diverse range of customers and stakeholders
• The ability to remain organised, adaptable and customer-focused in busy and high-pressure environments
• Sound judgement and strong attention to detail, with the ability to resolve issues or escalates them promptly
• Experience using customer relationship management systems, databases or ticketing platforms, with experience using Archtics considered desirable
• Confidence using Microsoft Office applications, including Excel, Word and PowerPoint, and the ability to learn new technology and systems
• Knowledge of the AFL competition and an understanding of the expectations associated with premium customer experiences
• A collaborative approach and commitment to delivering fair, respectful and consistent service

Why you’ll love being on our team

At the AFL, you will be part of a values-led team that aims high, backs each other and brings energy, care and integrity to work that matters. This is a place where people play to win, play as one team and play with passion, while always staying grounded in fairness, inclusion and respect. We work hard, support each other and create the conditions for our people to grow, perform and thrive.

What you can look forward to:

• Play The Day Your Way, our flexible approach to working life, built to support you on game day and every day
• My Development, with coaching, mentoring, on-the-job learning and formal development to help you keep building your game
• Play Well, our health and wellbeing programme designed to support a healthy body, healthy mind and healthy workplace
• My Benefits, giving you access to a range of partner offers and discounts through our AFL Corporate Partners
• AFL Silver Memberships for permanent team members, so you can enjoy the action at Marvel Stadium and the MCG with family and friends
• 6 months paid primary parental leave with no qualification period for permanent team members

Everyone has a place here

Our game brings people together, and we want our workplace to do the same.

We are committed to building a culture of belonging and an environment where people feel respected, included and able to thrive, and where diversity of background, experience and perspective makes us stronger.

Aboriginal and Torres Strait Islander peoples are encouraged to apply.

Whether you’re a footy fan or new to our game, we welcome everyone to apply. We know great candidates don’t always tick every box. If this role excites you, we encourage you to apply, even if your experience doesn’t perfectly match the job description.

The AFL is committed to promoting and protecting the safety and wellbeing of children and young people in our care. Please note, we undertake several screening processes to ensure this commitment is upheld, this includes ensuring the successful candidate to this position holds a valid employee Working with Children/Vulnerable People check and a satisfactory criminal history record check.