Membership & Guest Services Specialist

Vivaleisure; Sydney; On-site; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Flexible Work Arrangements

Free fitness membership

Learning and development

CU Health access (virtual health)

Job summary

Viva Leisure is hiring for Plus Fitness at Rydalmere in Sydney's inner west. We are seeking Member Services team members for full-time and casual roles to welcome members, conduct tours, drive membership sales, and keep the club spotless and well-presented.

Join a growing network across Australia, receive genuine development, flexible work arrangements, and access to facilities and member benefits as part of our Viva team.

Qualifications

• Current First Aid and CPR certification (or willingness to obtain)
• Knowledge of and a passion for the Fitness Industry
• Experience in sales and customer service, ideally withinthe fitness or retail sectors

Responsibilities

• Providing a professional and welcoming experience for all members, visitors, and new joiners, including conducting club tours and inductions
• Support membership growth by responding to enquiries, following up on leads, and following Viva’s sales process to maximise conversions
• Engage with members on the gym floor, assist with general queries, and promote additional services like personal training and group fitness
• Handle administrative duties including phone calls, members feedback, system updates, and shift handovers, escalating issues when necessary
• Maintain a clean, safe, and well-presented club environment by performing regular cleaning, equipment checks, restocking supplies, reporting hazards and faults, and supporting operational and administrative tasks

Skills

First Aid & CPR

Fitness industry knowledge

Sales & Customer Service

Job description

Viva Leisure is hiring for Plus Fitness at Rydalmere in Sydney's inner west. We are seeking Member Services team members for full-time and casual roles to welcome members, conduct tours, drive membership sales, and keep the club spotless and well-presented.

Join a growing network across Australia, receive genuine development, flexible work arrangements, and access to facilities and member benefits as part of our Viva team.