Member Support & Financial Wellness Advocate

Beyond Bank; Western Australia; Hybrid; AUD 89.000 - 100.000; Vollzeit

Benefits dieser Stelle

Balance days

Volunteer days

Employee discounts

Flexible work environment

Career development

Zusammenfassung

Beyond Bank is seeking a compassionate Member Support Officer in Australia to assist members facing financial difficulties with empathetic, tailored hardship solutions. You will assess cases, offer practical support, and work toward sustainable repayment plans while ensuring compliant outcomes.

You will join Beyond Bank's Member Support team, a purpose-driven group focused on helping members navigate financial difficulty with care, respect and understanding.

Qualifikationen

• Experience in financial hardship and financial assistance, preferably within banking/financial services.
• Ability to assess customers' circumstances and identify practical, sustainable support solutions.
• Strong communication and active listening skills for sensitive conversations.
• Understanding of vulnerable customer considerations and commitment to positive outcomes.
• Strong organisational skills with attention to detail and prioritisation.

Aufgaben

• Manage a portfolio of hardship cases and provide guidance to members in difficulty.
• Conduct meaningful conversations to understand circumstances and identify assistance options.
• Assess financial information and hardship requests to determine suitable support.
• Develop sustainable repayment solutions to support long-term financial wellbeing.
• Recognise and manage vulnerable customers and escalate when needed.
• Maintain ongoing communication with members throughout the process for transparency.
• Accurately document outcomes and ensure regulatory/compliance requirements.
• Support early-stage collections activities to help members access help before escalation.

Kenntnisse

Empathy

Active listening

Communication

Organisational skills

Collaboration

Jobbeschreibung

Beyond Bank is seeking a compassionate Member Support Officer in Australia to assist members facing financial difficulties with empathetic, tailored hardship solutions. You will assess cases, offer practical support, and work toward sustainable repayment plans while ensuring compliant outcomes.

You will join Beyond Bank's Member Support team, a purpose-driven group focused on helping members navigate financial difficulty with care, respect and understanding.