Member Financial Wellbeing Specialist

Beyond Bank; Melbourne; Hybrid; AUD 89.000 - 100.000; Vollzeit

Benefits dieser Stelle

Work-life balance days

Volunteer days

Employee discounts

Flexible working environment

Career development

Zusammenfassung

Beyond Bank, Melbourne, is seeking a Member Support Officer to help members in financial difficulty with empathetic, practical hardship solutions. You will assess circumstances, offer appropriate assistance, and maintain clear communication throughout the process to balance member wellbeing with responsible banking.

The role involves managing hardship cases, documenting outcomes, and ensuring compliance while supporting early-stage collections where appropriate.

Qualifikationen

• Experience in financial hardship and financial assistance within banking/financial services.
• Ability to assess circumstances and identify practical, sustainable support solutions.
• Strong communication and active listening skills.
• Understanding of vulnerable customer considerations and commitment to outcomes.

Aufgaben

• Manage a portfolio of hardship cases and provide guidance to members.
• Conduct meaningful conversations to understand members' circumstances and options.
• Assess financial information and hardship requests to determine suitable support.
• Develop sustainable repayment solutions with members.
• Recognise and manage vulnerable customer situations and escalate when required.
• Maintain ongoing communication and ensure positive member experiences.
• Document outcomes and comply with regulatory requirements.
• Support early-stage collections and help members access assistance earlier.

Kenntnisse

Financial hardship

Banking experience

Customer assessment

Communication skills

Vulnerable customers

Organisational skills

Collaborative mindset

Jobbeschreibung

Beyond Bank, Melbourne, is seeking a Member Support Officer to help members in financial difficulty with empathetic, practical hardship solutions. You will assess circumstances, offer appropriate assistance, and maintain clear communication throughout the process to balance member wellbeing with responsible banking.

The role involves managing hardship cases, documenting outcomes, and ensuring compliance while supporting early-stage collections where appropriate.