Member Support & Financial Wellbeing Officer

Beyond Bank; Sydney; Hybrid; AUD 89.000 - 100.000; Vollzeit

Benefits dieser Stelle

3 paid work-life balance days

Volunteer days for community support

Employee discounts and wellbeing tools

Flexible working environment

Career development opportunities

Zusammenfassung

Beyond Bank is seeking a Member Support Officer in Sydney to assist members facing financial difficulty with empathetic, practical hardship solutions. You will assess circumstances, propose sustainable options and document outcomes while maintaining compliant processes.

Join Beyond Bank’s Member Support team to help members regain financial stability. The role offers hybrid work arrangements and a compensation package of AUD 89,000–100,000 per year including super.

Qualifikationen

• Experience in financial hardship and financial assistance, preferably within a banking or financial services environment.
• Ability to assess customer circumstances and identify practical, sustainable support solutions.
• Strong communication and active listening skills, with the confidence to navigate sensitive conversations.
• Understanding of vulnerable customer considerations and a genuine commitment to supporting positive customer outcomes.
• Strong organisational skills, attention to detail and the ability to manage competing priorities.
• A collaborative mindset and a commitment to delivering fair, consistent and compliant outcomes.

Aufgaben

• Manage a portfolio of hardship cases, providing support and guidance to members experiencing financial difficulty.
• Conduct meaningful conversations to understand members' circumstances and identify appropriate assistance options.
• Assess financial information and hardship requests to determine suitable support arrangements.
• Work collaboratively with members to develop sustainable repayment solutions that support long‑term financial wellbeing.
• Recognise and appropriately manage vulnerable customer situations, including escalating complex or sensitive matters when required.
• Maintain ongoing communication with members throughout the hardship process, ensuring transparency and positive member experiences.
• Accurately document outcomes and ensure all activities meet regulatory and compliance requirements.
• Support early‑stage collections activities where appropriate, helping members access assistance before financial challenges escalated.

Jobbeschreibung

Beyond Bank is seeking a Member Support Officer in Sydney to assist members facing financial difficulty with empathetic, practical hardship solutions. You will assess circumstances, propose sustainable options and document outcomes while maintaining compliant processes.

Join Beyond Bank’s Member Support team to help members regain financial stability. The role offers hybrid work arrangements and a compensation package of AUD 89,000–100,000 per year including super.