Member Support & Financial Hardship Specialist

Beyond Bank; South Australia; Hybrid; AUD 89.000 - 100.000; Vollzeit

Benefits dieser Stelle

Work-life balance days

Volunteer days

Employee discounts

Career development opportunities

Zusammenfassung

Beyond Bank is seeking a Member Support Officer in South Australia. You will help members facing financial hardship by delivering empathetic, practical, and tailored hardship solutions, while balancing wellbeing with responsible banking practices.

You will manage a portfolio of cases, conduct sensitive conversations, assess requests, and develop sustainable repayment options. Join a mission-driven team focused on community impact and customer wellbeing.

Qualifikationen

• Experience in financial hardship and financial assistance, preferably within banking or financial services.
• Ability to assess customer circumstances and identify practical, sustainable support solutions.
• Strong communication and active listening skills for sensitive conversations.
• Understanding of vulnerable customer considerations and commitment to positive outcomes.
• Strong organisational skills and ability to manage competing priorities.
• Collaborative mindset to deliver fair, compliant outcomes.

Aufgaben

• Manage a portfolio of hardship cases and provide guidance to members.
• Conduct meaningful conversations to understand circumstances and options.
• Assess information and hardship requests to determine suitable support.
• Develop sustainable repayment solutions with members for long-term wellbeing.
• Recognise and manage vulnerable customer situations, escalating as needed.
• Maintain ongoing communication and ensure transparent, positive experiences.
• Document outcomes and ensure regulatory compliance.
• Support early-stage collections where appropriate to access assistance.

Kenntnisse

Financial hardship experience

Empathetic communication

Active listening

Vulnerable customer awareness

Organisational skills

Collaborative mindset

Jobbeschreibung

Beyond Bank is seeking a Member Support Officer in South Australia. You will help members facing financial hardship by delivering empathetic, practical, and tailored hardship solutions, while balancing wellbeing with responsible banking practices.

You will manage a portfolio of cases, conduct sensitive conversations, assess requests, and develop sustainable repayment options. Join a mission-driven team focused on community impact and customer wellbeing.