Member Solutions Consultant

Australian Retirement Trust; Sunshine Coast Regional; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

14% super

Training & development opportunities

Hybrid work model

Office facilities (wellbeing)

Flexible work arrangement

Job summary

Australian Retirement Trust – Sunshine Coast QLD is seeking a Member Solutions Consultant in our Member Centre. Based on the Sunshine Coast, you’ll help members navigate their super, answer questions and provide guidance when it matters most, while building your career through structured training and development.

You’ll handle account, product and legislation enquiries, provide General Advice where suitable, and support members through significant life events with empathy.

Qualifications

• Customer service experience in retail, hospitality or contact centre.
• Customer-first approach with genuine desire to understand and respond.
• Aptitude for learning and adapting to change.
• Attentive listener who supports members with empathy.
• Resilience and patience for peak periods and high-pressure situations.
• Clear, concise written and verbal communication skills.
• Ability to influence outcomes and navigate challenging conversations.
• Comfort with using workplace technology and learning new digital systems.
• Enjoy working in a structured environment with reliable availability.

Responsibilities

• Support members, employers and external advisers across multiple channels.
• Respond to account, product and superannuation enquiries.
• Provide General Advice where suitable and within the requirements of your role.
• Listen carefully to understand members' circumstances and needs.
• Help members understand how to maximise their super and retirement savings.
• Support members with empathy and patience through life events and hardship.
• Deliver clear, accurate and positive member experiences.
• Work within a structured, rostered environment to ensure timely support.

Skills

Customer service experience

Customer-first approach

Aptitude for learning

Empathy

Resilience

Clear communication

Conflict handling

Tech savviness

Structured/rostered work

Job description

Australian Retirement Trust – Sunshine Coast QLD

We're all about helping our members make the most of their money. And while they go after their goals, you can too. As a Member Solutions Consultant in our Member Centre, you'll help members navigate their super, answer questions and provide guidance when it matters most, while building your career through structured training and development. Based on the Sunshine Coast, you'll join a supportive Member Services team focused on delivering great member experiences.

You'll help with account, product and legislation enquiries, as well as providing General Advice where suitable. By listening carefully and understanding each member's needs, you'll empower them to learn more about their super and make informed decisions about their financial future.
You'll often support members through significant life events or periods of hardship, so empathy, patience and a genuine commitment to delivering a great member experience will be important.

This role is a permanent opportunity and is based at Sunshine Coast University Hospital.

Responsibilities

Day to day, you'll:

• Support members, employers and external financial advisers across multiple contact channels.
• Respond to account, product and superannuation legislation enquiries.
• Provide General Advice where suitable and within the requirements of your role.
• Listen carefully to understand members' individual circumstances and needs.
• Help members understand how they can make the most of their super and retirement savings.
• Support members with empathy and patience through life-changing events and periods of hardship.
• Deliver clear, accurate and positive member experiences.
• Work within a structured, rostered environment to ensure members receive support when they need it.

Qualifications

It goes without saying you'll be a great communicator with top notch interpersonal skills. We'll also expect you to pick up problems and come up with quick, creative ways to solve them. It's quite likely you tick some of the following boxes too:

• You have customer service experience in an environment such as retail, hospitality or a contact centre.
• Your approach puts the customer first, with a genuine desire to understand and respond to their needs.
• You'll have an aptitude for learning and feel comfortable adapting to change.
• You're an attentive listener who can support members through life's highs and lows with empathy.
• You bring resilience and patience to peak periods and high-pressure situations.
• Your communication is clear and concise, with strong written, verbal and interpersonal skills.
• You'll be comfortable influencing outcomes and navigating conflict or challenging conversations.
• You're comfortable using workplace technology and learning new digital systems.
• You enjoy working in a structured environment where your team and members rely on you being available at the right time.

Description

We're all about helping our members make the most of their money. And while they go after their goals, you can too. As a Member Solutions Consultant in our Member Centre, you'll help members navigate their super, answer questions and provide guidance when it matters most, while building your career through structured training and development. Based on the Sunshine Coast, you'll join a supportive Member Services team focused on delivering great member experiences.

You'll help with account, product and legislation enquiries, as well as providing General Advice where suitable. By listening carefully and understanding each member's needs, you'll empower them to learn more about their super and make informed decisions about their financial future.
You'll often support members through significant life events or periods of hardship, so empathy, patience and a genuine commitment to delivering a great member experience will be important.

This role is a permanent opportunity and is based at Sunshine Coast University Hospital.

Responsibilities

Day to day, you'll:

• Support members, employers and external financial advisers across multiple contact channels.
• Respond to account, product and superannuation legislation enquiries.
• Provide General Advice where suitable and within the requirements of your role.
• Listen carefully to understand members' individual circumstances and needs.
• Help members understand how they can make the most of their super and retirement savings.
• Support members with empathy and patience through life-changing events and periods of hardship.
• Deliver clear, accurate and positive member experiences.
• Work within a structured, rostered environment to ensure members receive support when they need it.

Qualifications

It goes without saying you'll be a great communicator with top notch interpersonal skills. We'll also expect you to pick up problems and come up with quick, creative ways to solve them. It's quite likely you tick some of the following boxes too:

• You have customer service experience in an environment such as retail, hospitality or a contact centre.
• Your approach puts the customer first, with a genuine desire to understand and respond to their needs.
• You'll have an aptitude for learning and feel comfortable adapting to change.
• You're an attentive listener who can support members through life's highs and lows with empathy.
• You bring resilience and patience to peak periods and high-pressure situations.
• Your communication is clear and concise, with strong written, verbal and interpersonal skills.
• You'll be comfortable influencing outcomes and navigating conflict or challenging conversations.
• You're comfortable using workplace technology and learning new digital systems.
• You enjoy working in a structured environment where your team and members rely on you being available at the right time.

About Us

Our 2.4 million members trust us to take care of around $375 billion in retirement savings. And we help them take charge of their finances and face the future with confidence. Our inclusive culture means you'll be valued and heard in a respectful workplace. We've created an environment where you can be yourself and do amazing work. It's that simple.

Everyone is welcome to apply. We value diverse thinking, cultures, perspectives, backgrounds, and abilities. Awaken your career at Australian Retirement Trust.

Applications close Sunday, 1 November 2026.

We don't want to leave you with a monstrous wait. So, you'll hear from us after the closing date to find out whether you've made it through to the next round or not. Being fair and up-front is important to us - and recruitment is no different.

Why Join Us

• You'll get 14% super as standard, to help your future come alive.
• Unleash your potential and build a career to be proud of through excellent training and development opportunities.
• Balance your work between in-person days at our purpose-built hubs and working from home.
• In the office, enjoy end of trip facilities, a yoga and multi-faith room, parent and carer rooms, quiet rooms, BrewHub coffee facilities, and collaborative team spaces.

We use technology, including artificial intelligence (AI), to support parts of our recruitment process - such as reviewing applications, supporting screening interviews, reference checking, and matching skills to roles. All final hiring decisions are made by people.

By applying, you agree to the use of these technologies as part of the recruitment process.