Member Solutions Advisor

Australian Retirement Trust; Brisbane; Hybrid; AUD 60,000 - 80,000; Full time

Benefits offered by this job

14% superannuation contribution

Training and development opportunities

Flexible work arrangements

End-of-trip facilities and collaborative spaces

Job summary

Australian Retirement Trust is seeking a Member Solutions Consultant to engage with members in Brisbane and Melbourne. This role focuses on delivering personalised support through voice and digital channels, helping customers make informed decisions regarding their financial future.

Ideal candidates will have a passion for customer service, strong communication skills, and the ability to solve complex problems effectively. Join a collaborative team environment and enjoy opportunities for continuous learning and development.

Qualifications

• Experience in a service-based environment such as retail, hospitality, or contact centres.
• Ability to connect with people from diverse backgrounds.
• Calm under pressure and handle challenging situations with resilience.
• Passionate about delivering meaningful customer experiences.
• Strong problem-solving skills and proactive mindset.

Responsibilities

• Engage with members across phone and digital channels.
• Deliver clear guidance on superannuation products.
• Take ownership of enquiries and deliver effective resolutions.
• Navigate systems and update records accurately.
• Support team success through knowledge sharing and coaching.

Skills

Customer service experience

Problem-solving skills

Communication skills

Digital literacy

Ability to handle pressure

Job description

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