Member Services Specialist - Frontline Banking

Teachers Mutual Bank Limited; Canberra; On-site; AUD 60,000 - 70,000; Full time

Job summary

Teachers Mutual Bank Limited in Canberra (Belconnen) is seeking a Member Service Officer to assist members with everyday banking, transactions, and suitable solutions, across face-to-face and digital channels.

You will welcome members, listen to needs, recommend products, and maintain records while adhering to risk and compliance requirements. This permanent full-time role reports to the Branch Manager at Belconnen.

Qualifications

• Experience providing customer service in face-to-face or phone-based environments.
• Clear verbal and written communication with ability to listen and explain information effectively.
• Strong attention to detail when processing transactions and maintaining records.
• Ability to identify customer needs and present suitable solutions.
• Collaborative, adaptable approach and willingness to learn banking products, systems and processes.
• Financial Services Reform Tier 2 Accreditation, or willingness to undertake and complete it.

Responsibilities

• Welcome members into the branch and provide clear, professional banking support.
• Process cash and non-cash transactions accurately, where applicable.
• Listen to member needs and recommend appropriate products or services.
• Respond to enquiries through phone, email and secure messaging.
• Make outbound calls to support member campaigns, including term-deposit maturities.
• Maintain accurate records and follow risk, compliance and service requirements.

Skills

Customer service

Verbal & written communication

Attention to detail

Identify customer needs

Collaborative/adaptable

Tier 2 Accreditation

Education

Certificate IV in Financial Services/Finance or Mortgage Broking

Tools

Microsoft Office

Internal banking systems

Job description

Teachers Mutual Bank Limited in Canberra (Belconnen) is seeking a Member Service Officer to assist members with everyday banking, transactions, and suitable solutions, across face-to-face and digital channels.

You will welcome members, listen to needs, recommend products, and maintain records while adhering to risk and compliance requirements. This permanent full-time role reports to the Branch Manager at Belconnen.