Member Services & Records Advisor - Service Excellence

Queensland Law Society Incorporated; Brisbane; On-site; AUD 50,000 - 70,000; Full time

Job summary

Queensland Law Society is seeking a Records and Member Services Advisor to join the Records and Member Services team on a full-time, permanent basis. The role delivers high-quality service to legal practitioners, community members and stakeholders regarding practising requirements and member services.

Key duties include handling phone and email inquiries, maintaining membership records for accuracy and compliance with the Records Act, and assisting the public seeking a solicitor via the Referral

Qualifications

• Previous experience in an administration role or call centre/customer service environment.
• Computer proficiency with databases, spreadsheets and word processing.
• Ability to collaborate across tasks and deadlines.

Responsibilities

• Deliver high-quality customer service via phone and email inquiries.
• Maintain and update membership records for accuracy and compliance.
• Handle calls on the Referral Line and assist the public seeking a solicitor.

Skills

Customer service

Administration

Database proficiency

Spreadsheets

Word processing

Tools

Databases

Spreadsheets

Word processing

Job description

Queensland Law Society is seeking a Records and Member Services Advisor to join the Records and Member Services team on a full-time, permanent basis. The role delivers high-quality service to legal practitioners, community members and stakeholders regarding practising requirements and member services.

Key duties include handling phone and email inquiries, maintaining membership records for accuracy and compliance with the Records Act, and assisting the public seeking a solicitor via the Referral