Records and Member Services Advisor

Queensland Law Society Incorporated; Brisbane; On-site; AUD 50,000 - 70,000; Full time

Job summary

Queensland Law Society is seeking a Records and Member Services Advisor to join the Records and Member Services team on a full-time, permanent basis. The role delivers high-quality service to legal practitioners, community members and stakeholders regarding practising requirements and member services.

Key duties include handling phone and email inquiries, maintaining membership records for accuracy and compliance with the Records Act, and assisting the public seeking a solicitor via the Referral

Qualifications

• Previous experience in an administration role or call centre/customer service environment.
• Computer proficiency with databases, spreadsheets and word processing.
• Ability to collaborate across tasks and deadlines.

Responsibilities

• Deliver high-quality customer service via phone and email inquiries.
• Maintain and update membership records for accuracy and compliance.
• Handle calls on the Referral Line and assist the public seeking a solicitor.

Skills

Customer service

Administration

Database proficiency

Spreadsheets

Word processing

Tools

Databases

Spreadsheets

Word processing

Job description

Queensland Law Society (QLS) is the professional body for legal practitioners, representing more than 14,000 members state-wide. We lead the Solicitors of Queensland with our purpose of Good Law - Good Lawyers - Public Good.

About the role

QLS has a full-time, permanent opportunity for a Records and Member Services Advisor to join the Records and Member Services team. This role involves delivering high-quality service to legal practitioners, community members, and other stakeholders regarding practising requirements and member services.

Key duties of the role

• Deliver exceptional customer service and provide initial support for phone and email inquiries.
• Maintain and update membership records to ensure accuracy and compliance with the Records Act.
• Handle calls on the Referral Line and assist members of the public seeking a solicitor.

Ideally you will have the following

• Previous experience in a similar administration role and or call enter/customerservicerole.
• Computer proficiency, the ability to use a range of application software packages, particularly databases, spreadsheets and word processing.
• Demonstrated ability to collaboratetasks and deadlines.

By joining QLS you will assist to build a society that genuinely cares about its members, people and Queensland law.

• Our purpose is to be an authoritative voice, to help members succeed, to connect with the profession and respect, protect and promote human rights in line with our vision.
• Our workforce is diverse, inclusive and equal; and is representative of our members.
• We are committedto leading change through our people.
• Employeeshave flexibility within a social and collaborative environment.

Please note

• That we reserve the right to close this advertisement early if we receive a high volume of suitable applications.
• You must be an Australian citizen or a permanent resident or have unlimited working rights in Australia to apply for this position.
• This position may require the preferred candidate to undergo a Criminal History Records check. A criminal history does not necessarily disqualify a prospective candidate from selection.

For more information about the role, including obtaining a copy of the position description, please email People and Capability on******@qls.com.au.