Member Services Officer - Casual Positions

Belgravia Group; Port Macquarie; On-site; AUD 36,000 - 44,000; Part time

Benefits offered by this job

Free gym membership

Commission potential

Career development

Community impact

Job summary

Genesis Fitness Port Macquarie is seeking a casual Member Services Officer who can deliver outstanding customer service, handle sales, reception and merchandising with professionalism. You will engage with members and casual users, tours, inquiries and enrolments, ensuring a welcoming experience in line with our standards.

Ideal candidates bring energy for fitness, strong communication skills and a friendly attitude.

Qualifications

• Previous experience in fitness, sales, customer service or retail is advantageous.
• Friendly attitude and strong customer service mindset encouraged.
• Hold current First Aid & CPR Certification
• Working With Children Check or equivalent & National Police Check

Responsibilities

• Provide excellent customer service to members and visitors in person or over the phone.
• Handle sales, reception and merchandising in accordance with procedures.
• Prospect and enrol new members while representing Genesis Fitness.
• Promote services and programs and process bookings and enrolments.

Skills

Customer service

Sales

Cash handling

Communication

Retail experience

Tools

POS terminals

Cash register

Job description

Member Services Officer - Casual Positions

• Great career paths and development with an entrepreneurial organisation
• Opportunity to make a real difference to our community
• Free gym membership
• Potential to earn commission for your results

This is a great opportunity for passionate and friendly people who enjoy delighting our members and visitors and leave lasting positive impressions

About Genesis Fitness

with 24 hour access, 7 days a week, our national network of health clubs spans across Australia at 42 locations (and growing!) Featuring every aspect of exercise from weights to cardio, swimming or dance, boxing to cycling. We are passionate about creating a fitness community that is inclusive, encouraging and empowering of everyone!

Join the Genesis Group of Clubs and receive the support to be developed further into an outstanding leader.

The Role

A fantastic career opportunity for someone who is passionate about delivering the highest level of customer service to Port Macquarie.

Our Member Services Officers are the heart of our business providing important services such as Sales, Reception and Merchandising to our members, casual users and potential new members in accordance with our established operational routines and procedures.

The role involves prospecting, touring, closing and getting referrals for future sales. They will actively seek new business for the club, representing the facility and Genesis in positive and professional manner.

The primary responsibility of our Member Services Officers is to acquire new members and deliver first class customer service ensuring it is in line our Mission, Vision and Values. They have the responsibility to achieve individual and team goals and targets as set out with an Assistant Club Manager and the Club Manager. The successful applicant should possess excellent communication skills, a passion for health and fitness, and enjoy helping people to start their goals.

Key areas of responsibility include:

• Have a passion for fitness
• Provide excellent customer service to all customers, both in person and over the telephone
• Apply sound cash handling principals and use of Point of Sale (POS) systems
• Promote the centre's services and programs to customers and accept customer bookings and enrolments
• Previous experience in a similar position
• Hold current First Aid & CPR Certification
• Working With Children Check (or equivalent) & National Police Check
• Prior experience in fitness, sales, customer service or a retail environment is highly advantageous

Previous experience in fitness, sales, customer service or a retail environment is highly advantageous, but candidates with a friendly attitude and a customer service mindset are encouraged to apply!

We value diversity and encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, people of any age or gender, people identifying as lesbian, gay, bisexual, trans and gender diverse, intersex and/or queer (LGBTIQA+) and people with disability.

We will provide innovative recruitment strategies to remove any barriers that may prevent potential suitable applicants. These includes:

• A dedicated contact person to receive expressions of interest in the job and complete a verbal job application during which the person answers questions over the telephone.
• Allowing a short video submission describing their application for the job.
• Allowing a support person during an interview.

We're happy to adjust our recruitment process to support accessibility needs - reach out to us at*****@belgravialeisure.com.au

We are committed to providing a child safe environment. Please refer to our child safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.

https://belgraviagroup.com.au/childsafe#statement