Member Services Officer

Genesis; Townsville City; On-site; AUD 42,000 - 64,000; Full time

Benefits offered by this job

Free gym membership

Commission on results

Career development

Job summary

Genesis Fitness Clubs in Thuringowa Central is seeking an enthusiastic Member Services Officer to join our team. In this role you will handle sales, reception and merchandising for members, casual users and prospective new members, delivering friendly, first-class service in line with our standards.

You will prospect, tour, close and secure referrals, promote centre services, and aim to achieve personal and team targets with guidance from the Club Manager.

Qualifications

• Experience in fitness, sales, customer service or retail is advantageous.
• Hold current First Aid & CPR Certification.
• Working With Children Check and National Police Check may be required.

Responsibilities

• Provide excellent customer service to all customers, in person and over the phone.
• Handle sales, reception and merchandising activities for members and visitors.
• Process bookings and enrolments using the club's systems.
• Contribute to achieving individual and team targets with the Club Manager.

Skills

Customer service

Sales

Cash handling

POS systems

Communication

Teamwork

Education

First Aid & CPR Certification

Tools

POS system

Job description

NSW, Genesis Fitness Clubs - Thuringowa Central 4817

• Great career paths and development with an entrepreneurial organisation
• Opportunity to make a real differenceto our community
• Free gym membership
• Potential to earn commission for your results

This is a great opportunityfor passionate and friendlypeople who enjoy delighting our members and visitors andleave lasting positive impressions

About Genesis Fitness

With 24 hour access, 7 days a week, our national network of health clubs spans across Australia at 42 locations (and growing!) Featuring every aspect of exercise from weights to cardio, swimming or dance, boxing to cycling. We are passionate about creating a fitness community that is inclusive, encouraging and empowering of everyone!

This is a great career opportunity for someone wanting to get in to the Genesis Group of Clubs and receive the support to be developed further into an outstanding leader.

The Role

Our Member Services Officers are the heart of our business providing important services such as Sales, Reception and Merchandising to our members, casual users and potential new members in accordance with our established operational routines and procedures.

The role involves prospecting, touring, closing and getting referrals for future sales. They will actively seek new business for the club, representing the facility and Genesis in positive and professional manner.

The primary responsibility of our Member Services Officers is to acquire new members and deliver first class customer service ensuring it is in line our Mission, Vision and Values. They have the responsibility to achieve individual and team goals and targets as set out with the Assistant Club Manager and Club Manager. The successful applicant should possess excellent communication skills, a passion for health and fitness, and enjoy helping people to start their goals.

You must have Afternoon and Weekend availability

Key areas of responsibility include:

• Have a passion for fitness
• Provide excellent customer service to all customers, both in person and over the telephone
• Apply sound cash handling principals and use of Point of Sale (POS) systems
• Promote the centres services and programs to customers and accept customer bookings and enrolments
• Previous experience in a similar position
• Hold current First Aid & CPR Certification
• Working With Children Check (or equivalent) & National Police Check
• Prior experience in fitness, sales, customer service or a retail environment is highly advantageous

Previous experience in fitness, sales, customer service or a retail environment is highly advantageous, but candidates with a friendly attitude and a customer service mindset are encouraged to apply!

We value diversity and encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, people of any age or gender, people identifying as lesbian, gay, bisexual, trans and gender diverse, intersex and/or queer (LGBTIQA+) and people with disability.

We are committed to providing a child safe environment. Please refer to ourchild safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.