Member Services Officer (Full-Time)

Genesis; Newcastle-Maitland; On-site; AUD 52,000 - 76,000; Full time

Benefits offered by this job

Free gym membership

Commission potential

Career growth

Job summary

Genesis Fitness Clubs Warners Bay is seeking a passionate Member Services Officer to join our team, delivering Sales, Reception and Merchandising services to members and visitors at our Warners Bay club. You will prospect, tour, close and secure referrals, promoting our services and programs while delivering first-class customer service in line with our Mission and Values.

Ideal candidates have excellent communication skills, a passion for health and fitness, and experience in fitness, sales or

Qualifications

• Hold current First Aid & CPR Certification
• Working With Children Check (or equivalent) & National Police Check

Responsibilities

• Provide Sales, Reception and Merchandising services to members, casual users and potential new members
• Prospect, tour, close and secure referrals for future sales
• Acquire new members and deliver first-class customer service in line with our Mission, Vision and Values

Skills

Excellent communication skills

Customer service mindset

Passion for health and fitness

Tools

POS systems

Job description

NSW, Genesis Fitness Clubs - Warners Bay 2282

• Great career paths and development with an entrepreneurial organisation
• Opportunity to make a real difference to our community
• Free gym membership
• Potential to earn commission for your results

This is a great opportunity for passionate and friendly people who enjoy delighting our members and visitors and leave lasting positive impressions

About Genesis Fitness

With 24 hour access, 7 days a week, our national network of health clubs spans across Australia at 42 locations (and growing!) Featuring every aspect of exercise from weights to cardio, swimming or dance, boxing to cycling. We are passionate about creating a fitness community that is inclusive, encouraging and empowering of everyone!

This is a great career opportunity for someone wanting to get in to the Genesis Group of Clubs and receive the support to be developed further into an outstanding leader.

The Role

Our Member Services Officers are the heart of our business providing important services such as Sales, Reception and Merchandising to our members, casual users and potential new members in accordance with our established operational routines and procedures.

The role involves prospecting, touring, closing and getting referrals for future sales. They will actively seek new business for the club, representing the facility and Genesis in positive and professional manner.

The primary responsibility of our Member Services Officers is to acquire new members and deliver first class customer service ensuring it is in line our Mission, Vision and Values. They have the responsibility to achieve individual and team goals and targets as set out with the Assistant Club Manager and Club Manager. The successful applicant should possess excellent communication skills, a passion for health and fitness, and enjoy helping people to start their goals.

Key areas of responsibility include:

• Have a passion for fitness
• Provide excellent customer service to all customers, both in person and over the telephone
• Apply sound cash handling principals and use of Point of Sale (POS) systems
• Promote the centres services and programs to customers and accept customer bookings and enrolments
• Previous experience in a similar position
• Excellent communication skills
• Hold current First Aid & CPR Certification
• Working With Children Check (or equivalent) & National Police Check
• Prior experience in fitness, sales, customer service or a retail environment is highly advantageous

Previous experience in fitness, sales, customer service or a retail environment is highly advantageous, but candidates with a friendly attitude and a customer service mindset are encouraged to apply!

If you are a passionate person who realises the tremendous opportunity that this role offers and want to utilise your skills and passion in a health training environment, we want to hear from you!

We value diversity and encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, people of any age or gender, people identifying as lesbian, gay, bisexual, trans and gender diverse, intersex and/or queer (LGBTIQA+) and people with disability.

We are committed to providing a child safe environment. Please refer to our child safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.