Member Services Manager

Tea Tree Gully Gymsports; Adelaide; On-site; AUD 28,000 - 42,000; Part time

Benefits offered by this job

Supportive workplace

Community organisation impact

Job summary

Tea Tree Gully Gymsports is seeking a passionate Member Services Manager to lead the team and oversee front-of-house operations, café and birthday party programs at Banksia Park. This permanent part-time role (20–30 hours per week) focuses on exceptional member experiences, rostering, training and ensuring high-quality service.

Key duties include enrolment handling, cafe oversight, and coordinating birthday parties, with a strong emphasis on customer service and a welcoming club culture for

Qualifications

• Experience in customer service, administration or team leadership.
• Experience using iClassPro.
• Proficiency with Microsoft Office applications.
• Excellent written and verbal communication skills.
• Strong organisational and time management abilities.

Responsibilities

• Lead, mentor and support the Member Services Team.
• Oversee enrolments, transfers, waitlists and class administration.
• Manage the club cafe operations and cafe staff.
• Coordinate birthday party bookings and delivery.
• Monitor customer service standards and resolve issues.
• Prepare reports and support management with administration.

Skills

People leadership

Customer service

Time management

Communication

Team collaboration

Tools

iClassPro

Microsoft Office

Job description

\"Lead the team that creates exceptional experiences for our members.\"

Tea Tree Gully Gymsports was founded in 1966 and is one of South Australia's largest and most successful gymnastics clubs, with over 1,600 active members. We offer the widest range of gymnastics programs in the state and are committed to our mission:

\"To develop and grow gymnastics for the enjoyment of all.\"

We are seeking a passionate, organised and customer-focused Member Services Manager to lead our Member Services Team and oversee the operation of our Member Services, Café and Birthday Party programs at our Banksia Park facility.

This is a permanent part-time position of approximately 20–30 hours per week. The successful applicant will be responsible for ensuring exceptional customer service, managing front-of-house operations, supporting the café, coordinating birthday party bookings and delivery, and leading a team committed to creating positive experiences for members and visitors.

Key Responsibilities

Leadership and Team Management

Lead, mentor and support the Member Services Team

Coordinate staff rosters and daily staffing requirements

Assist with recruitment, onboarding and training of Member Services staff

Monitor team performance and provide ongoing coaching and feedback

Foster a positive, professional and customer-focused team culture

Ensure staff are appropriately trained and supported to deliver high-quality service

Member Experience and Customer Service

Ensure a high standard of customer service is consistently delivered

Manage member enquiries, concerns and feedback in a professional manner

Support the resolution of customer issues and escalated matters

Develop initiatives to enhance member engagement, retention and satisfaction

Promote a welcoming and inclusive environment for all members and visitors

Work collaboratively with coaches, program leaders and management to support member needs

Administration and Systems

Oversee enrolments, transfers, waitlists and class administration

Maintain accurate member records and program information

Monitor and manage daily operational processes within iClassPro and related systems

Assist with communications to members regarding programs, events and club updates

Prepare reports and provide administrative support to management as required

Ensure compliance with organisational policies, procedures and child-safe requirements

Oversee the day-to-day operation of the club café

Monitor stock levels and assist with ordering and inventory control

Ensure food safety, cleanliness and customer service standards are maintained

Work with management to monitor café performance and identify opportunities for improvement

Support the continued growth and success of the café as a valued service for members and visitors

Birthday Party Program

Oversee the administration and delivery of the club's birthday party program

Manage party bookings, enquiries and customer communications

Coordinate staffing and resource requirements for birthday parties

Ensure parties are delivered to a high standard and provide an exceptional customer experience

Monitor feedback and identify opportunities to enhance and grow the program

About You

You will be:

A strong leader with excellent people skills

Passionate about customer service and community engagement

Highly organised with strong attention to detail

Able to manage multiple priorities and operational areas

Professional, approachable and solution-focused

Confident using technology and administration systems

Committed to creating positive experiences for members, families and visitors

Current Working with Children Check (or willingness to obtain)

Provide First Aid (or willingness to obtain)

Previous experience in customer service, administration or team leadership

Excellent written and verbal communication skills

Strong organisational and time management abilities

Proficiency in Microsoft Office applications

Experience managing a customer service or administration team

Experience within a sporting, recreation, hospitality, education or not-for-profit environment

Experience using membership management software such as iClassPro

Experience overseeing café, retail or hospitality operations

Experience coordinating events, functions or birthday parties

Experience handling customer complaints and conflict resolution

What We Offer

Permanent part-time employment (20–30 hours per week including some weekend work)

A supportive and collaborative workplace

The opportunity to lead a dedicated team within a thriving community organisation

The chance to make a positive impact on the experience of more than 1,600 members and their families

If you are passionate about customer service, enjoy leading people and want to contribute to a vibrant community organisation, we would love to hear from you.