Member Services Officer

Belgravia Health and Leisure Group Pty Ltd; Cairns; On-site; AUD 45,000 - 60,000; Full time

Benefits offered by this job

Free gym membership

Career development opportunities

Potential commission on results

Job summary

Belgravia Health and Leisure Group Pty Ltd, operating Genesis Fitness clubs, is seeking a Member Services Officer in Cairns. You will drive member acquisition, deliver outstanding service, and promote club programs and services to members and prospective clients.

Key duties include warm sales tours, bookings, enrolments, and maintaining a high standard of customer care. Prior experience in fitness, sales, or retail is advantageous, with a friendly attitude and service mindset encouraged.

Qualifications

• Proven ability to provide excellent customer service in person and over the phone.
• Strong communication skills and a customer-first mindset.
• Experience handling cash and using POS software.

Responsibilities

• Acquire new members and deliver first-class customer service.
• Prospecting, tours, closing, and referral generation for future sales.
• Represent the facility and Genesis positively and professionally.

Skills

Excellent communication skills

Customer service mindset

Cash handling & POS familiarity

First Aid & CPR certification

Tools

POS systems

Job description

• • Great career paths and development with an entrepreneurial organisation
  • Opportunity to make a real differenceto our community
  • Free gym membership
  • Potential to earn commission for your results

This is a great opportunityfor passionate and friendlypeople who enjoy delighting our members and visitors andleave lasting positive impressions

About Genesis Fitness

With 24 hour access, 7 days a week, our national network of health clubs spans across Australia at 42 locations (and growing!) Featuring every aspect of exercise from weights to cardio, swimming or dance, boxing to cycling. We are passionate about creating a fitness community that is inclusive, encouraging and empowering of everyone!

This is a great career opportunity for someone wanting to get in to the Genesis Group of Clubs and receive the support to be developed further into an outstanding leader.

The Role

Our Member Services Officers are the heart of our business providing important services such as Sales, Reception and Merchandising to our members, casual users and potential new members in accordance with our established operational routines and procedures.

The role involves prospecting, touring, closing and getting referrals for future sales. They will actively seek new business for the club, representing the facility and Genesis in positive and professional manner.

The primary responsibility of our Member Services Officers is to acquire new members and deliver first class customer service ensuring it is in line our Mission, Vision and Values. They have the responsibility to achieve individual and team goals and targets as set out with the Assistant Club Manager and Club Manager. The successful applicant should possess excellent communication skills, a passion for health and fitness, and enjoy helping people to start their goals.

Key areas of responsibility include:

• Have a passion for fitness
• Provide excellent customer service to all customers, both in person and over the telephone
• Apply sound cash handling principals and use of Point of Sale (POS) systems
• Promote the centres services and programs to customers and accept customer bookings and enrolments
• Previous experience in a similar position
• Excellent communication skills
• Hold current First Aid & CPR Certification
• Working With Children Check (or equivalent) & National Police Check
• Prior experience in fitness, sales, customer service or a retail environment is highly advantageous

Previous experience in fitness, sales, customer service or a retail environment is highly advantageous, but candidates with a friendly attitude and a customer service mindset are encouraged to apply!

If you are a passionate person who realises the tremendous opportunity that this role offers and want to utilise your skills and passion in a health training environment,we want to hear from you!

We value diversity and encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, people of any age or gender, people identifying as lesbian, gay, bisexual, trans and gender diverse, intersex and/or queer (LGBTIQA+) and people with disability.

We will provide innovative recruitment strategies to remove any barriers that may prevent potential suitable applicants. These includes:

- A dedicated contact person to receive expressions of interest in the job and complete a verbal job application during which the person answers questions over the telephone.

- Allowing a short video submission describing their application for the job

- Allowing a support person during an interview

We are committed to providing a child safe environment. Please refer to ourchild safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.

https://belgraviagroup.com.au/childsafe#statement