Member Services & Lending Specialist

Defence Bank Limited; Australia; Hybrid; AUD 52,000 - 68,000; Full time

Benefits offered by this job

Tier 2 certification support

Savings and discounts on products

Additional paid leave

Wardrobe allowance

Reward and recognition platform

Job summary

Defence Bank Limited is seeking a Branch-based Sales and Service professional to deliver outstanding member service while supporting the growth of the branch network. You will assist members with everyday banking needs, open accounts, and promote lending and insurance solutions.

The role emphasizes strong communication, multitasking, and relationship-building within a friendly, member-focused environment.

Qualifications

• Experience in customer-facing retail or service roles.
• Ability to multitask and prioritise to reduce member effort.
• Strong organisational and communication skills.
• Experience in banking is advantageous but not required.

Responsibilities

• Deliver outstanding member service in-branch and over the phone.
• Open new memberships and deposit/savings accounts; provide general insurance options.
• Support lending inquiries and identify home lending opportunities.
• Maintain branch operations and comply with policies and standards.
• Build lasting relationships with members and drive branch growth.

Skills

Customer service

Communication skills

Multitasking

Interpersonal skills

Education

Tier 2 certification

Tools

CRM systems

Job description

Defence Bank Limited is seeking a Branch-based Sales and Service professional to deliver outstanding member service while supporting the growth of the branch network. You will assist members with everyday banking needs, open accounts, and promote lending and insurance solutions.

The role emphasizes strong communication, multitasking, and relationship-building within a friendly, member-focused environment.