Branch Manager

Defence Bank Limited; Darwin; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Additional paid leave

Corporate wardrobe allowance

Savings and discounts on products

Reward and recognition platform

Job summary

Defence Bank Limited is seeking a Branch Manager in Darwin to lead the local team, ensuring outstanding service and achieving sales targets in a compliance-driven environment.

The role emphasizes coaching, relationship-building with Defence community partners, and growing the member base while promoting our product portfolio and brand presence in the region.

Qualifications

• At least 3 years’ experience leading a retail sales team in financial services.
• Vocational qualification in financial services, sales or team leadership.
• Strong coaching, customer service and staff development skills.

Responsibilities

• Lead the Darwin branch team in person to deliver service excellence and meet performance targets.
• Foster a positive team culture through regular engagement and visits.
• Develop a working relationship with a remote centre leader.
• Promote Defence Bank within Defence, industry partners and the wider community.
• Foster a sales-driven culture and promote market-leading products and services.
• Build relationships within the Defence Community to grow membership and portfolios.
• Manage branch operations to ensure compliance with legislation and policies.

Skills

Team leadership

Coaching

Stakeholder management

Customer service

Microsoft Office

Education

Vocational qualification in financial services, sales or team leadership

Tools

Microsoft Office

Job description

Job Category: Branch-based sales and service

About us. A unique life requires a unique bank.

Defence Bank is a member‑owned bank with a proud history of serving the Australian Defence community for over 50 years.With 26 branches across Australia and our award-winning app, Defence Bank is where our members need us – anywhere, anytime.

The bank provides financial products and services to the Australian Defence Force and its unique community, reinvesting profits for the benefit of our members. We are a leader in our sector and our people led, technology enabled environment, celebrates the individual talents, personalities, interests and needs of our people.

Recognised as an Australian HR Awards 2026 Excellence Awardee for Employer of Choice and Best Workplace Flexibility Program, Defence Bank combines a strong people‑first culture with a commitment to innovation. From flexible ways of working to the adoption of AI-powered tools such as Microsoft Copilot, we empower our people with the technology, support and autonomy they need to do their best work and continue delivering exceptional experiences for our members. It's not just our employees who think Defence Bank is one of Australia's best places to work.

Job Description

Reporting to the Regional Manager, this position directly supports our purpose and ensures our members can count on us by leading the branch team to deliver outstanding service and achieve agreed performance outcomes while meeting compliance obligations.

This leadership position is accountable for:

• Leading theDarwin team in person, ensuring operational efficiency, service excellence, with a focus on strong team cohesion and a positive and engaged team.
• Fostering a positive team culture through regular virtual engagement and periodic visits.
• Developing an effective working relationship with a remote leader.
• Proactively promoting Defence Bank within Defence, with Defence Industry partners, and within the broader community to grow our member base and product portfolios.
• Fostering an effective member service and sales culture within the branches to promote our market leading products and services.
• Advocating for Defence Bank by building relationships within the Defence Community to build awareness of our service offering.
• Managing branch operations to ensure ongoing compliance with legislation and Defence Bank’s policies and processes. This may include reviewing and/or approving lending applications within your delegation.

Desired Skills and Experience

The successful candidate will have at least three years’ experience leading a retail sales team, ideally within financial services, as well as a vocational qualification in financial services, sales or team leadership.

You’re passionate about delivering outstanding service while keeping your team on track with their goals. A natural coach, you enjoy developing the knowledge and skills of your team and thrive on the challenge of growing a sustainable business.

To be considered, you must have demonstrated experience or skills in:

• Building effective working relationships with stakeholders at all levels.
• Coaching team members to improve/sustain performance.
• Developing, implementing, and achieving local sales/business development plans.
• Facilitating presentations to small and large groups.
• Motivating a team to achieve agreed goals.
• Time management with the ability to handle unplanned interruptions.
• Using Microsoft Office applications to create relevant documents, presentations, and spreadsheets.

The successful applicant will have the opportunity to:

• Deepen their people leadership and operational management skills.
• Grow Defence Bank’s brand, presence, and portfolio.
• Proactively expand and build relationships with key stakeholders at each branch location, enhancing Defence Bank’s reputation and member growth opportunities

We have a great range of employee benefits including:

• Additional days of paid leave await a successful candidate.
• A generous annual corporate wardrobe allowance.
• Savings and discounts across our range of products and services.
• Access to our internal "reward and recognition" platform - vouchers, discounts, e-cards and much more!

Defence Bank is committed to providing equal opportunities for employment and seek to have a team that reflects our diverse community. We encourage anyone interested in our role and a career at Defence Bank to apply.

All successful candidates will be required to complete employment checks prior to an offer of employment.