Member Relations Officer - Nambucca Heads

BCU Bank; Nambucca Heads; On-site; AUD 65,000 - 88,000; Full time

Benefits offered by this job

Incentive scheme

Leadership development

Parental leave

Loan discounts

Volunteer leave

Employee assistance

Job summary

BCU Bank is seeking a dedicated Member Relations Officer for the Nambucca Heads branch to deliver exceptional customer experiences and support members with everyday banking needs. You will engage in meaningful conversations to understand goals and recommend appropriate financial solutions.

The role emphasizes welcoming service, accurate transaction handling, account maintenance, and ongoing compliance within a community-focused banking environment based in New South Wales.

Qualifications

• Customer centric mindset at the core of everything you do.
• Proven sales experience within a highly motivated customer service team.
• Extensive customer service experience.
• Strong numerical reasoning and accuracy.
• Excellent communication and comprehension skills.
• High level attention to detail and demonstrated risk awareness.
• Strong computer literacy.
• A current Driver’s Licence, as travel between branches may be required.

Responsibilities

• Making BCU Bank members feel welcome when they come into the Branch and providing a seamless member experience.
• Accurate and timely processing of member cash and non-cash transactions.
• Account maintenance and account opening.
• Assisting members with their day-to-day banking needs.
• Identifying opportunities from conversations with members to recommend suitable BCU products and services.
• Working toward individual and team targets and KPI’s.
• Assisting and educating members on technological changes and enhancements within the bank.
• Ongoing compliance and risk awareness within the Branch.

Skills

Customer centric mindset

Sales experience

Customer service experience

Numerical reasoning

Communication skills

Attention to detail

Computer literacy

Driver's Licence

Job description

Member Relations Officer - Nambucca Heads

About us

Are you looking for a career with endless opportunities? There’s more to us than banking. At BCU Bank, our purpose is to enrich the lives of our customers and their communities, and we take pride in offering a genuine banking alternative to those who are looking for competitive and convenient retail banking services and outstanding customer experiences. We have 14 branches serving customers across from Tweed Heads to Port Macquarie, with vibrant Head Offices in Brisbane and Coffs Harbour, modern digital banking channels, and mobile retail and business banking lenders who are active in the communities in which they work. We’re part of P&N Group - one of Australia’s largest customer-owned banking groups - alongside P&N Bank in Western Australia. Our culture is the sum of how we do things – and we believe it’s a real point of difference. Our culture is shaped by each and every one of us and by joining us, you will shape it too. We empower our people, mistakes are seen as an opportunity to learn, and we encourage diverse thinking. As we continue to transform, shape, and develop the products, services, digital tools, and experience we offer our customers of today and tomorrow. To help us achieve our ambitious plans, we’re looking for talented individuals to join our team.

About the role

As a Member Relations Officer at BCU Bank, you will have a customer focused mindset, assisting our members with their everyday banking needs. Through having genuine, rich conversations you will identify members short- and long-term financial goals and make recommendations on suitable BCU Bank products and services.

• Making BCU Bank members feel welcome when they come into the Branch and providing a seamless member experience
• Accurate and timely processing of member cash and non-cash transactions
• Account maintenance and account opening
• Assisting members with their day-to-day banking needs
• Identifying opportunities from conversations with members to recommend suitable BCU products and services
• Working toward individual and team targets and KPI’s
• Assisting and educating members on technological changes and enhancements within the bank
• Ongoing compliance and risk awareness within the Branch

This is a permanent, full time role based in the Nambucca Heads Branch.

What will you bring?

• A customer centric mindset at the core of everything you do
• Proven sales experience within a highly motivated customer service team
• Extensive customer service experience
• Strong numerical reasoning and accuracy
• Excellent communication and comprehension skills
• High level attention to detail and demonstrated risk awareness
• Strong computer literacy
• A current Driver’s License, as travel between branches may be required.

What we can offer you

There’s life at work, and life outside of work – and we understand that. P&N Group is committed to creating a satisfying and fulfilling working environment, offering employee benefits and development opportunities that reward and help you perform to your potential and expand your experience and learning. To help you live your best life through work, we offer an extensive range of employee benefits.

• Work for a national multi-brand, customer-focused organisation
• An incentive scheme for exceptional performance
• Be supported with leadership and professional development
• 12 weeks paid parental leave for the primary care giver, and three weeks for the non-primary care giver
• Generous discounts on home loans, personal loans, insurance and other banking products and services
• Up to two weeks’ additional purchased leave per year
• Two days’ paid volunteer leave each year to use with a community partner of your choice.
• An Employee Assistance Program

What does our recruitment process look like?

The process can include a phone screen, virtual and/or face-to-face interview, psychometric testing, reference checks and all relevant background checks. At P&N Group, we are committed to creating an inclusive employee experience and better understanding the needs of our customers. We support this through employee networks, flexible work options, mentoring and initiatives that strengthen inclusion and cultural understanding across the organisation.

We welcome and encourage applications from people of all backgrounds, identities, and lived experiences. This includes people who identify as LGBTQIA+, people with disability and/or who are neurodivergent, Aboriginal and/or Torres Strait Islander peoples, and people of all genders, ages and cultural backgrounds.

The closing date for applications is 2/10/2026. Please note, candidate screening and interviews may take place prior to the application closure date.