Member Experience Team Assistant

Ventia; Sydney; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Flexible working arrangements

Parental leave (18 weeks)

Wellbeing programs

Discounts on health products

Job summary

HCF is seeking a Team Assistant to support the Member Experience (MX) team, coordinating meetings, calendars, reports and events to ensure smooth delivery for our members. You will assist leadership with presentations and governance activities, help organise team events and enable day-to-day operations across the organisation in a collaborative, supportive environment.

This is a great entry point to learn business coordination and gain exposure to senior leaders while contributing to member

Qualifications

• Proactive and well-organised approach with strong attention to detail.
• Excellent communication skills and confidence working with diverse people.
• Proficient in Microsoft Office applications (Outlook, Word, PowerPoint).
• Able to juggle competing priorities and follow through on tasks.

Responsibilities

• Coordinate meetings, calendars, reports and key deadlines.
• Help organise team events, workshops and leadership forums.
• Assist with presentations, meeting packs, governance activities and business planning.
• Support information flow and day-to-day operations across teams.
• Maintain shared documents, team resources and action registers.

Skills

Organised and proactive

Strong communication

Microsoft Office (Outlook, Word, Power

Ability to manage multiple priorities

Tools

Microsoft Office

Job description

Kick-start your career with a role where organisation meets impact.

Member Experience Team Assistant

Love keeping things organised, bringing people together and making sure things run smoothly? Join HCF’s Member Experience (MX) team as a Team Assistant and build your skills while supporting leaders and teams to deliver better experiences for our members.

What you’ll be doing

• Keep things on track: Coordinate meetings, calendars, reports and key deadlines, ensuring actions are followed up.
• Bring people together: Help organise team events, workshops, leadership forums and divisional Town Halls.
• Support the leadership team: Assist with presentations, meeting packs, governance activities and business planning.
• Make collaboration easy: Work with teams across HCF, helping information flow and day-to-day operations run smoothly.
• Keep things organised: Maintain shared documents, team resources and action registers.

What you’ll bring

• A proactive, organised approach and strong attention to detail.
• Great communication skills and confidence working with different people.
• Initiative, curiosity and a willingness to learn.
• The ability to juggle competing priorities and follow through on tasks.
• Confidence using Microsoft Office, including Outlook, Word and PowerPoint.

Previous experience in administration or coordination is great, but we’re just as interested in your attitude, potential and eagerness to learn.

Why HCF?

This is a fantastic opportunity to gain exposure to senior leaders, develop valuable business coordination skills and build your career in a supportive, collaborative environment, all while contributing to better outcomes for HCF members.

Ready to get started? We’d love to hear from you!

About HCF

At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we’ve been putting our members and their health first. As Australia’s largest not-for-profit health fund, we cover 2 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric.

We want to be true health partners to our members, easily guiding the healthcare choices that are right for them. At HCF, our values are the way we do things and create the necessary culture to help us realise our purpose and deliver our Strategy. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together.

Purpose-driven passion

We’re united by a common purpose: to make healthcare affordable, understandable, high quality and member-focused.

Wellness and work-life balance

We’ll empower you with the necessary skills and tools to support your personal wellbeing journey, ensuring you perform at your best. Our offerings include:

• Flexible working arrangements
• 50% subsidy on HCF hospital and/or extras cover
• Family-friendly certified employer
• 18 weeks of parental leave for all new parents
• Mental health and wellbeing programs, including workshops, fitness classes, flu vaccinations, skin checks and more
• Discounts on HCF’s products, including life, pet and travel Insurance, as well as discounts at Fitness First gyms and on our eyecare products.

Collaboration and inclusivity
We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplace is welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education and socio-economic status.

Continuous learning and growth

We believe in lifelong learning. HCF provides opportunities for personal and professional development. From workshops to mentorship programs, we encourage your growth and curiosity.