Member Experience Team Assistant

The Hospitals Contribution Fund Of Australia Limited; Sydney; On-site; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Flexible working arrangements

Parental leave 18 weeks

Mental health and wellbeing programs

Discounts on HCF products

Job summary

The Hospitals Contribution Fund Of Australia Limited (HCF) is seeking a Team Assistant for the Member Experience (MX) team. You will help coordinate meetings, manage calendars and support leaders to deliver better experiences for our members.

Ideal candidates are proactive, highly organised and enjoy working with people across diverse teams. Join us to gain exposure to senior leaders while contributing to a supportive, collaborative environment at HCF.

Qualifications

• A proactive, organised approach with strong attention to detail.
• Excellent communication and ability to work with diverse people.
• Initiative, curiosity and eagerness to learn.
• Ability to juggle priorities and follow through on tasks.

Responsibilities

• Coordinate meetings, calendars, reports and key deadlines.
• Help organise team events, workshops, leadership forums and Town Halls.
• Assist with presentations, meeting packs, governance activities and business planning.
• Work with teams across HCF to improve information flow and day-to-day operations.
• Maintain shared documents, team resources and action registers.

Skills

Proactive

Organised

Attention to detail

Communication

Interpersonal skills

Initiative

Curiosity

Willingness to learn

Prioritisation

Task management

Tools

MS Office

Outlook

Word

PowerPoint

Job description

Kick-start your career with a role where organisation meets impact. Member Experience Team Assistant Love keeping things organised, bringing people together and making sure things run smoothly? Join HCF’s Member Experience (MX) team as a Team Assistant and build your skills while supporting leaders and teams to deliver better experiences for our members.

What you’ll be doing

• Coordinate meetings, calendars, reports and key deadlines, ensuring actions are followed up.
• Help organise team events, workshops, leadership forums and divisional Town Halls.
• Assist with presentations, meeting packs, governance activities and business planning.
• Work with teams across HCF, helping information flow and day-to-day operations run smoothly.
• Maintain shared documents, team resources and action registers.

What you’ll bring

• A proactive, organised approach and strong attention to detail.
• Great communication skills and confidence working with different people.
• Initiative, curiosity and a willingness to learn.
• The ability to juggle competing priorities and follow through on tasks.
• Confidence using Microsoft Office, including Outlook, Word and PowerPoint.
• Previous experience in administration or coordination is great, but we’re just as interested in your attitude, potential and eagerness to learn.

Why HCF?

This is a fantastic opportunity to gain exposure to senior leaders, develop valuable business coordination skills and build your career in a supportive, collaborative environment, all while contributing to better outcomes for HCF members.

About HCF

At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we’ve been putting our members and their health first. As Australia’s largest not-for-profit health fund, we cover 2 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric. We want to be true health partners to our members, easily guiding the healthcare choices that are right for them. At HCF, our values are the way we do things and create the necessary culture to help us realise our purpose and deliver our Strategy. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together.

Culture & Benefits

Purpose-driven passion We’re united by a common purpose: to make healthcare affordable, understandable, high quality and member-focused.

Wellness and work-life balance We’ll empower you with the necessary skills and tools to support your personal wellbeing journey, ensuring you perform at your best.

Our offerings include:

• Flexible working arrangements
• 50% subsidy on HCF hospital and/or extras cover
• Family-friendly certified employer
• 18 weeks of parental leave for all new parents
• Mental health and wellbeing programs, including workshops, fitness classes, flu vaccinations, skin checks and more
• Discounts on HCF’s products, including life, pet and travel Insurance, as well as discounts at Fitness First gyms and on our eyecare products.

Collaboration and inclusivity We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplace is welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education and socio-economic status.

Continuous learning and growth We believe in lifelong learning. HCF provides opportunities for personal and professional development. From workshops to mentorship programs, we encourage your growth and curiosity.

Our Values

We’ve invested in our people and teams to ensure they’re equipped to reach their career goals. We help team members expand their skill sets and develop personally through various internal and external courses, as well as broaden their on-the-job experience through transfers, secondments or promotions.

Our values inform the way we do things. They help us build the culture we need to realise our purpose. Our values are to: Step Forward Get There Together Make it Better Stay Human Walk in Their Shoes.