Member Experience Specialist – Welcome, Tours & Sales

Planet Fitness; Gold Coast City; Remote; AUD 42,000 - 64,000; Full time

Job summary

Planet Fitness is hiring a Remote Travel Administrative Coordinator to support our travel team's daily operations. You will manage client communications, booking records, and travel documentation while coordinating schedules and follow-ups.

This fully remote role suits organized, detail-oriented individuals who can work independently and learn new tools quickly. Full onboarding is provided, no prior travel industry experience required, and we value dependable, proactive support for clients and

Qualifications

• Experience in administrative support or customer service is preferred.
• Strong written and verbal communication skills.
• Ability to work independently in a fully remote environment.
• Detail-oriented and tech-savvy, with quick learning of tools.

Responsibilities

• Manage client communications and booking records.
• Coordinate travel schedules, appointments, and follow-ups.
• Support administrative workflows and deadlines.
• Maintain client records and booking information.
• Provide professional, responsive client and team support.
• Assist with process improvements and internal travel systems.

Skills

Administrative support

Customer service

Coordination

Communication

Tools

Booking platforms

CRM tools

Job description

Remote Travel Administrative Coordinator

We are hiring a Remote Travel Administrative Coordinator to support our travel team's daily operations, managing client communications, coordinating booking workflows, and ensuring all details are handled accurately and on time.

This is a fully remote position ideal for someone who is highly organized, professional, and comfortable managing multiple tasks independently. Full training and structured onboarding are provided from day one. No prior travel industry experience required.

What Youll Do:

• Manage client communications, travel documentation, and booking records
• Coordinate schedules, appointments, and follow-ups related to travel arrangements
• Support administrative workflows and ensure all deadlines and details are met
• Maintain accurate client records and track important booking information
• Provide professional, responsive support to clients and team members throughout the travel process
• Assist with process improvements and updates to internal travel systems

What Were Looking For:

• Strong organizational and communication skills, written and verbal
• Experience in administrative support, customer service, or coordination preferred, not required
• Comfortable working independently in a fully remote environment
• Detail-oriented, dependable, and tech-comfortable
• Able to learn and navigate digital tools, booking platforms, and internal workflows
• Must be a citizen of the US, UK, Australia, Mexico, Spain, or LATAM

Why This Role