Member Experience Specialist - Gym Front Desk

Planet Fitness; Central Coast; On-site; AUD 45,000 - 60,000; Full time

Job summary

BravoFit, the Australia franchisee of Planet Fitness, invites applications for a Membership Services Representative at Lake Haven. You will greet members, manage the front desk, answer questions, sell memberships, and operate the POS system while upholding the Judgement Free Zone.

The role emphasizes excellent phone and communication skills, reliability, and the ability to work independently. Prior customer service experience and First Aid/ CPR certifications are preferred, with NSW/VIC WWC and

Qualifications

• Previous customer service experience is advantageous.
• Certifications: Certificate 3 in Fitness is advantageous.
• Must be currently First Aid and CPR certified and provide certification.
• WWC (Working with Children) certificate/number NSW & VIC, Blue Card QLD or proof that process has started.
• National Police Check within 12 months of application.

Responsibilities

• Greeting and assisting members and guests at the front desk.
• Monitoring club access for members and non-members.
• Answering inquiries and handling member complaints.
• Explaining the Judgement Free Zone (JFZ) to members and guests.
• Answering information calls and recording messages.
• Giving club tours and selling memberships.
• Entering new members into the database and processing memberships.

Skills

Phone communication

Follow directions

Independent work

Upbeat attitude

Punctuality

Organization

Education

Certificate 3 in Fitness

Job description

BravoFit, the Australia franchisee of Planet Fitness, invites applications for a Membership Services Representative at Lake Haven. You will greet members, manage the front desk, answer questions, sell memberships, and operate the POS system while upholding the Judgement Free Zone.

The role emphasizes excellent phone and communication skills, reliability, and the ability to work independently. Prior customer service experience and First Aid/ CPR certifications are preferred, with NSW/VIC WWC and