Member Experience Specialist

Planet Fitness Australia; Townsville City; On-site; AUD 30,000 - 36,000; Full time

Job summary

BravoFit, the Australia franchisee of Planet Fitness, seeks a friendly front desk team member for our Townsville club. You will greet members and guests, manage access, answer questions, and process memberships using the POS system.

Commitment to excellent customer service, familiarity with the Judgement Free Zone, and ability to perform daily admin tasks are essential. Previous service experience is valued; First Aid/CPR, WWC, NPC, and NPC within 12 months are preferred.

Qualifications

• Previous customer service experience is advantageous.
• Certifications: Certificate 3 in Fitness is advantageous.
• Must be currently First Aid and CPR certified (or willing to obtain within first 3 weeks).
• WWC (Working With Children) certificate/number NSW & VIC, Blue Card QLD required from start date or proof process started.
• NPC certificate within 12 months of application date.

Responsibilities

• Greeting and farewell to members and guests.
• Monitor club access for members and non-members.
• Answer questions and handle member complaints.
• Explain the Judgement Free Zone to all members and guests.
• Answer info calls and take messages.
• Give club tours and sell memberships, complete agreements, and log new members.

Skills

Phone skills

Follow directions

Independent work

Upbeat attitude

Punctuality

Education

Certificate 3 in Fitness

First Aid & CPR

WWC certificate

National Police Check

Job description

BravoFit, the Australia franchisee of Planet Fitness, seeks a friendly front desk team member for our Townsville club. You will greet members and guests, manage access, answer questions, and process memberships using the POS system.

Commitment to excellent customer service, familiarity with the Judgement Free Zone, and ability to perform daily admin tasks are essential. Previous service experience is valued; First Aid/CPR, WWC, NPC, and NPC within 12 months are preferred.