Member Experience & Sales Officer — Part Time

Pcyc Townsville; Townsville City; On-site; AUD 34,000 - 47,000; Part time

Benefits offered by this job

Not-for-profit salary packaging up to

Free PCYC Gym Membership

15% discount on PCYC services

Flexible work options

Volunteer day each year

Bonus leave day at Christmas end-of-yr

Employee Assistance Program

Retention leave at anniversaries

Annual leave loading 17.5%

Online learning & leadership programs

Corporate health plan with HCF

Job summary

PCYC Townsville is seeking a Membership and Sales Officer for a permanent part-time role (20 hours/week) at $29.93 per hour, with junior rates possible. You will reply to club inquiries, educate members, and assist with POS operations while supporting aquatic facility checks and general admin.

The role emphasizes customer service excellence, upselling PCYC services, and contributing to a positive community vibe. Flexible options and not-for-profit benefits are available for the right candidate.

Qualifications

• 12 months minimum experience in a customer service or sales role.
• Intermediate skills in the Microsoft Office Suite (Word, Excel, Outlook).
• Current First Aid and CPR certificates (or ability to obtain).

Responsibilities

• Respond to club enquiries, provide advice and information.
• Upsell and cross-sell PCYC products and services.
• Prepare point of sale devices and handle basic office administration.
• Perform facility inspections and safety checks for aquatic facilities.

Skills

Customer service

Sales

Education

Fitness/Sport qualification

Tools

Microsoft Office

Job description

PCYC Townsville is seeking a Membership and Sales Officer for a permanent part-time role (20 hours/week) at $29.93 per hour, with junior rates possible. You will reply to club inquiries, educate members, and assist with POS operations while supporting aquatic facility checks and general admin.

The role emphasizes customer service excellence, upselling PCYC services, and contributing to a positive community vibe. Flexible options and not-for-profit benefits are available for the right candidate.