Member Experience Leader - Growth & Care

Revo Fitness; Australia; Remote; AUD 34,000 - 44,000; Part time

Job summary

Revo Fitness Australia is seeking a Member Experience Lead to support rapid club expansion with a simple, welcoming and high-quality member experience. You will be the main contact for members, helping them on their fitness journey while upholding Revo's values across the team and club environment.

As a casual, part-time role, you will contribute to delivering a safe, hygienic and organized gym space and collaborate with the Club Manager to ensure an exceptional member journey from check-in to

Qualifications

• Proven customer service experience, with excellent interpersonal skills
• Strong communication and conflict management abilities
• Initiative and a proactive approach to exceed member expectations
• Current First Aid & CPR Certification
• Brand alignment with Revo Fitness values

Responsibilities

• Serve as the primary point of contact for members and ensure personalised support aligned with Revo Fitness's vision and values
• Collaborate with Club Manager and teammates to foster a positive, inclusive culture
• Maintain high standards of cleanliness, organisation, and equipment functionality
• Uphold health and safety standards and ensure regulatory compliance
• Manage member details and checklists, maintaining confidentiality of information

Job description

Revo Fitness Australia is seeking a Member Experience Lead to support rapid club expansion with a simple, welcoming and high-quality member experience. You will be the main contact for members, helping them on their fitness journey while upholding Revo's values across the team and club environment.

As a casual, part-time role, you will contribute to delivering a safe, hygienic and organized gym space and collaborate with the Club Manager to ensure an exceptional member journey from check-in to