Member Experience Lead — 24/7 Access & Growth

Revo Fitness; Australia; Remote; USD 21,000 - 30,000; Part time

Job summary

Revo Fitness is seeking a casual Member Experience Lead to deliver a simple, welcoming, high-quality experience for members. You will be the main contact for members, ensuring personalised support while upholding Revo's values. You will collaborate with the Club Manager to maintain clean facilities, safety, and efficient club operations.

The role emphasizes exceptional member experiences, proactive engagement, and a positive team culture, with First Aid & CPR certification required before start.

Qualifications

• Alignment with Revo's Brand, Values, and Behaviours.
• Proven customer service experience with excellent interpersonal skills.
• Strong communication and conflict management skills.
• Initiative and a proactive approach to exceed member expectations.
• Current First Aid & CPR Certification required prior to starting.
• Previous customer service experience is highly regarded, but not required.

Responsibilities

• Quality Member Experience: as primary contact for members, provide personalised support aligned with Revo Fitness's vision and values.
• Team Collaboration & Culture: cultivate positive relationships with teammates and foster an inclusive, supportive environment.
• Club Presentation: maintain high standards for cleanliness, organisation and equipment functionality.
• Compliance and Safety: uphold health and safety standards and adhere to regulations.
• Reporting and Administration: manage member details, checklists and keep information confidential.

Skills

Customer service

Communication

Conflict management

Initiative

First Aid & CPR Certification

Job description

Revo Fitness is seeking a casual Member Experience Lead to deliver a simple, welcoming, high-quality experience for members. You will be the main contact for members, ensuring personalised support while upholding Revo's values. You will collaborate with the Club Manager to maintain clean facilities, safety, and efficient club operations.

The role emphasizes exceptional member experiences, proactive engagement, and a positive team culture, with First Aid & CPR certification required before start.