Member Experience & Front Desk Specialist

Belgravia Health and Leisure Group Pty Ltd

Gosford

On-site

AUD 42,000 - 54,000

Full time

8 days ago

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Benefits offered by this job

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Great workplace flexibility

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Job summary

BK Gym Gosford Wyoming is seeking a Guest Experience Officer to deliver first-class customer service, assist with reception, merchandising and sales to members and casual users in line with our routines and values. You must have full availability including mornings, evenings and weekends.

The role focuses on welcoming guests, handling inquiries, selling memberships, bookings and enrolments, and promoting our programs.

Qualifications

Positive, friendly, helpful and energetic work style.
Computer literacy, familiarity with software packages and point of sale systems.
Experience in the leisure industry is desirable.
Current First Aid Certificate (Workplace Level 2).
Current CPR Certificate.
Police Check
Working with Children Check

Responsibilities

Provide excellent customer service to all customers, both in person and over the telephone
Apply sound cash handling principals and use of Point of Sale (POS) systems
Provide customers inquiring about memberships with information and have the knowledge to sell memberships when a person joins or renews
Promotethe centres services and programs to customers and accept customer bookings and enrolments
Develop and maintain good working relations with customers
Promote and exercise good public relations at all times
Opening/closing of the centre in accordance with security and safety procedures.