Melbourne Pre-Sales Engineer — Security Tech Solutions

KnowBe4, Inc.; City of Melbourne; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Company bonuses

Tuition reimbursement

Certification reimbursement

Adoption assistance

Job summary

KnowBe4, Melbourne-based cybersecurity training leader, is seeking a Sales Engineer located in Melbourne to provide pre-sales technical support for KnowBe4 products. You will gather customer requirements, articulate technical solutions, and collaborate with sales to advance opportunities.

The role emphasizes POC execution, cross‑functional teamwork, and building brand awareness in the region. You will work with partners and clients, documenting issues and communicating findings to product teams,

Qualifications

• 2 year degree or technical degree preferred.
• Experience with Gmail and Google Docs.
• Experience with MS Office (Word and Excel).
• Excellent verbal and written communications.
• Highly organized and result-oriented.
• Excellent time management and organization skills.
• Can demonstrate technical troubleshooting and analysis ability.
• Can demonstrate integrity, accountability, respect and commitment.
• Strong collaborative and teamwork skills.
• Must be able to work with minimal supervision.

Responsibilities

• Investigate and document technical issues and communicate findings to development team or clients as required.
• Communicate directly with prospective customers to gather details to fully define technical issues or customer requirements.
• Help to create brand awareness for KnowBe4 products within the assigned territory and/or region.
• Establish relationships with partners, prospects and existing clients in support of the Sales teams objectives and engage and leverage corporate resources, abilities, budgets and personnel as appropriate.
• Address technical issues that are impeding the closing of sales opportunities.
• Work alongside the Sales team to implement and manage technical proof-of-concepts (POCs) for prospective customers.

Skills

Verbal & written communication

Time management

Organizational skills

Teamwork

Problem solving

Customer engagement

Independent work

Education

2 year degree or technical degree

Tools

Gmail

Google Docs

MS Word

MS Excel

Job description

KnowBe4, Melbourne-based cybersecurity training leader, is seeking a Sales Engineer located in Melbourne to provide pre-sales technical support for KnowBe4 products. You will gather customer requirements, articulate technical solutions, and collaborate with sales to advance opportunities.

The role emphasizes POC execution, cross‑functional teamwork, and building brand awareness in the region. You will work with partners and clients, documenting issues and communicating findings to product teams,