Medical Workflow Administrator

Lumus Imaging; Brisbane; Remote; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Benefits platform

Fitness Passport

Corporate health insurance discounts

Career growth and e-learning resources

Employee Assistance Program

Job summary

Lumus Imaging is seeking a proactive Workflow Coordinator to support radiologists and clinic operations. This fully remote role covers NSW with national eligibility.

You will coordinate daily radiologist workflows, monitor KPIs, manage overflow reporting, troubleshoot workflow issues, and support service excellence across the network. Ideal candidates have at least 2 years in a radiology clinic, are proficient in RIS/PACS and MS Office, and possess strong communication, analytical and

Qualifications

• Minimum 2 years' experience in a radiology clinic.
• Proficient in RIS/PACS and Microsoft Office.
• Strong communication, analytical and organisational skills.
• Able to work independently and collaboratively.

Responsibilities

• Coordinate and optimise daily radiologist workflow and reporting allocation.
• Monitor turnaround times, overflow reporting, and KPIs.
• Track performance metrics and elevate risks or variances.
• Follow up on outstanding reports to ensure timely completion.
• Troubleshoot workflow and RIS/PACS issues (escalating when required).
• Support workload distribution and roster planning.
• Act as the first point of contact for radiologist workflow support.
• Build strong working relationships with radiologists, clinical teams, and referrers.
• Respond to internal and external queries within KPI standards.
• Communicate and document critical findings per clinical governance requirements.
• Analyse workflow and radiologist performance data, produce regular KPI and performance reports.

Skills

RIS/PACS proficiency

Microsoft Office

Analytical skills

Organisational skills

Communication

Tools

RIS/PACS

Job description

About us

At Lumus Imaging, we are passionate about caring for your health and wellbeing at every stage of life.

About the role

We're seeking an organised and proactive Workflow Coordinator to support our radiologists and clinic operations in delivering efficient, high-quality reporting services. This fully remote position will cover NSW, but we're open to national applicants. The role is responsible for coordinating daily radiologist workflows, monitoring KPIs, managing national overflow reporting, troubleshooting workflow issues, and supporting service excellence across the network. It's a great fit for someone who thrives in a fast-paced healthcare environment and is passionate about improving systems and supporting clinical teams.

Key Responsibilities

• Coordinate and optimise daily radiologist workflow and reporting allocation
• Monitor turnaround times, overflow reporting, and contractual KPIs
• Track performance metrics and elevate risks or variances
• Follow up on outstanding reports to ensure timely completion
• Troubleshoot workflow and RIS/PACS issues (escalating when required)
• Support workload distribution and roster planning
• Act as the first point of contact for radiologist workflow support
• Build strong working relationships with radiologists, clinical teams, and referrers
• Respond to internal and external queries within KPI standards
• Communicate and document critical findings per clinical governance requirements

• Analyse workflow and radiologist performance data, produce regular KPI and performance reports, and identify trends and opportunities for process improvement

About You

You're an experienced administration professional with at least 2 years' experience in a radiology clinic. You're proficient in RIS/PACS and Microsoft Office, and you bring strong communication, analytical, and organisational skills. You work well both independently and collaboratively, and you have a sound understanding of radiology workflows.

Benefits and Wellbeing

• Benefits platform - Reduce the impact of the cost of living with everyday savings with 500+ of Australia's most-loved brands, (from the weekly grocery shop to premium perks like holidays).
• Fitness Passport - Access top fitness centres & pools across Australia at a subsidised rate.
• Corporate health insurance discounts, banking benefits and novated leasing salary packaging.
• Career growth and development opportunities with access to a comprehensive library of online courses and learning paths via our e-learning platform.
• Confidential health and well-being support through our Employee Assistance Program, available to all employees and their family members.

Our commitment to diversity and inclusion

Lumus Imaging is an equal opportunity employer committed to creating an inclusive workplace. We seek to recruit from diverse applicants and create teams with skills, perspectives and experiences that complement each other at work. We welcome suitably qualified applicants regardless of age, ethnicity, socio-cultural background, disability, sexual orientation or gender identity.