Medical Secretary

NHS Jobs; Liverpool; Presencial; AUD 42 000 - 61 000; Tempo integral

Resumo da oferta

Liverpool University Hospitals NHS Foundation Trust is seeking an capable administrative professional to support clinical services. The role involves ensuring follow-up on clinical letters, managing staff workloads, and maintaining accurate records in PAS and databases, with emphasis on timely patient care communications.

This position requires effective teamwork, strong organisational skills and the ability to train junior staff, attend trainings, and adapt to flexible office duties as directed

Responsabilidades

• Check clinical letters to ensure follow-up arrangements/investigations are in place and rectify gaps.
• Allocate and check the work of other staff to maintain workflow.
• Ensure sickness absence and annual leave are accurately reported for clinical staff.
• Assist with investigations and responses to complaints/incidents, meeting deadlines set by the Trust.
• Use initiative and own judgment to handle queries or refer to the appropriate person.
• Carry out staff appraisals as appropriate.
• Organise and order stationery as needed.
• Ensure junior staff training is up to date and report status.
• Handle enquiries from patients, consultants, junior doctors and colleagues professionally.
• Ensure all patient care correspondence is acted upon promptly.
• Accurately check patient demographics in PAS and track casenotes.
• Assist with audit/research data collection as required.
• Obtain information as requested by line manager.
• Work as part of a team to cover leave and ensure the office runs smoothly.
• Train new junior staff within own area as required by line manager.
• Attend required training and education sessions as requested by manager.
• General office duties including mail, email, fax, photocopying and housekeeping.
• Review working practices with managers and implement improved procedures.
• Record and input data onto databases and systems as appropriate.
• Work flexibly per Trust policy and check flexi timesheets for medical secretaries.
• Perform any other duties required by line manager.

Descrição da oferta de emprego

• 10. Check against clinical letters to ensure appropriate follow up arrangements/investigationsare in place. Rectify if not.
• 11. Allocate and check the work of other staff
• 12. Ensure sickness absence and annual leave of clinical staff is reported.
• 13. Assist with the investigation and compilation of responses to complaints/incidents, helpingto ensure this is done with the optimum deadlines set by the Trust.
• 14. Work from initiative using own judgement, acquired knowledge and tact to deal with queriesand resolve situations or refer to appropriate person.
• 15. Carry out appraisals as appropriate
• 16. Organise and order stationery as appropriate.
• 17. Ensure all junior staff mandatory training is up to date and report accordingly.
• 18. Deal with enquiries either on the telephone of face to face from patients, consultants, juniordoctors and colleagues in an appropriate manner.
• 19. Ensure all correspondence relating to patient care is acted upon in a timely manner.
• 20. Accurate check of patient demographics using the Patient Administration System (PAS),including registration screen, checking patients details are correct, and tracking of casenotes.
• 21. Assist with audit/research data collection as required.
• 22. Obtain information as requested by line manager
• 23. Be able to work as part of a team, promote effective flows in the department to cover leaveto ensure office runs smoothly.
• 24. Train new and junior members of the team within own work area as required by linemanager.
• 25. Attend appropriate training and education sessions at the request of manager.
• 26. General office duties, including incoming and outgoing mail, e-mail, fax, photocopying.Aug 2021Participate in housekeeping of office environment.
• 27. Work with managers to review working practices, ways of working and find solutions toproblems.
• 28. Implement policies and procedures for own area.
• 29. Record and input data onto databases and systems as appropriate
• 30. To work in a flexible manner in accordance with Trust Policy, and to check flexi time sheetsfor medical secretaries.* Any other duties required by line managerEducation and training developmentAttend required training.Train others in own area/skillsEquality and DiversityIt is the responsibility of every member of staff to understand our equality and diversit

Liverpool University Hospitals NHS Foundation Trust

Liverpool University Hospitals NHS Foundation Trust