Medical Administration / Reception

Icon Group; Brisbane; On-site; AUD 55,000 - 70,000; Part time

Benefits offered by this job

Novated lease options

Paid parental leave

Wellness resources

Online courses

Job summary

Icon Cancer Centre Australia is seeking a compassionate Administration Officer to support patients and clinical teams across our Brisbane services. You will handle front-desk duties, schedule appointments, manage billing and records, and ensure a smooth patient journey from first contact through treatment and follow-up.

The role offers either part-time or full-time permanent hours on weekday business hours.

Qualifications

• Experience in a medical administration or reception role (preferred).
• Familiarity with Medicare, DVA, and private health billing.
• Strong communication skills – verbal and written.
• Proficiency in Microsoft Word and Excel.
• Excellent time management and attention to detail.
• Basic understanding of medical terminology.

Responsibilities

• Welcoming patients and families; collect and enter personal details and health fund checks.
• Schedule and organise patient appointments; prepare day lists for clinicians.
• Prepare consult rooms and paperwork for each clinical session.
• Ensure accurate collection of new patient information.
• Explain financial costs related to admissions to patients and families.
• Answer telephone calls and respond to enquiries; manage invoicing and billing.
• Monitor the administration care path for all patients and update records.
• Oversee wait room; respond to patient queries and provide information.
• Perform ad-hoc administrative and correspondence duties.

Skills

Communication skills

Customer service

Time management

Attention to detail

Teamwork

Medical administration

Tools

Microsoft Word

Microsoft Excel

Job description

Administration Brisbane Full Time Icon Cancer Centre Australia

We’re seeking a compassionate and highly organised Administration Officer to join our team and play an important role in supporting patients throughout their treatment journey.

Introducing Icon Cancer Centre Herston and 5D Clinics Brisbane:

Icon Cancer Centre Herston and 5D Clinics Brisbane are at the forefront of advanced stereotactic cancer treatment in Queensland. Following the successful establishment of Icon’s Gamma Knife service, we are preparing to launch CyberKnife treatment at 5D Clinics Brisbane, further expanding access to innovative, patient-centred care.

Together, these services will establish Queensland’s first stereotactic treatment precinct to offer both Gamma Knife and CyberKnife technologies, bringing world-leading, non-invasive treatment options together within a connected specialist cancer care network.

As an Administration Officer, you'll play a vital role supporting patients and clinical teams across both services, working within a unique specialist environment dedicated to delivering some of the most advanced cancer treatments available. This is an exciting opportunity to contribute to the growth of a pioneering service while helping deliver exceptional experiences and outcomes for our patients.

About the Role:

As the welcoming face of our centre, you'll be the first point of contact for patients, their families and healthcare professionals. Working closely with the Administration Team Leader and broader clinical team, you'll provide exceptional customer service and administrative support in a fast-paced, patient-focused environment.

Your responsibilities will include patient scheduling, reception duties, billing, records management, and ensuring a seamless experience for patients from their first appointment through to treatment and follow-up care.

This is a permanent part-time or full-time opportunity, working weekday business hours only. We are happy to consider flexible arrangements around your preferred working days, with additional shifts available from time to time to support leave coverage.

Key Responsibilities:

• Welcoming patients, collecting and entering personal details, completing admissions paperwork with health fund checks
• Scheduling/organising patient appointments, organise day lists for consultant
• Prep consult rooms and paperwork for each clinical session
• Ensures accurate collection of new patient information
• Communicating clearly with patients and their families to ensure all patients are well informed of financial costs related to admissions
• Answering telephone calls and responding to enquiries
• Communicate fee schedules and enter/process patient invoicing and billing.
• Monitoring and assessing the administration care path of all patients
• Oversee wait room and respond to patient queries
• Ad-hoc administration/correspondence duties

About You:

You're a warm and organised individual with a passion for helping others. You thrive in a team environment and bring a proactive, professional approach to every interaction. Experience in medical administration is highly desirable, especially in oncology or high-care settings.

Skills & Experience:

• Experience in a medical administration or reception role (preferred).
• Familiarity with Medicare, DVA, and private health billing.
• Strong communication skills – verbal and written.
• Proficiency in Microsoft Word and Excel.
• Excellent time management and attention to detail.
• Basic understanding of medical terminology.

About 5D Clinics:

5D Clinics Australia Pty Ltd is a joint venture between 5D Clinics (Perth) and Icon Oncology Group, created to increase access to advanced CyberKnife® radiotherapy treatment for Australians. By leveraging the strengths and expertise of both organisations, the partnership is dedicated to bringing world-leading precision radiation therapy to more patients, reducing barriers to access and ensuring more Australians can benefit from this innovative technology closer to home.

Learn more about 5D Clinics: https://5dclinics.com.au/

Icon Cancer Centre – Australia and New Zealand:

Icon Cancer Centre are pioneers of private cancer care in Australia with a proud history spanning decades. We have a large and expanding network of cancer centres across Australia. These centres include a mix of dedicated medical oncology, haematology, and radiation oncology facilities, as well as comprehensive cancer centres that bring all services together under one roof, including research and pharmacy. Many of our cancer centres are in outer-metro and regional communities delivering on our mission to bring the best possible care, closer to home.

Why Join?

• Be part of a historic milestone in Queensland’s cancer care.
• Enjoy a weekday-only schedule with no weekends.
• Access career development, online training, and structured support.
• Benefit from exclusive discounts, novated leasing, paid parental leave, and wellness resources.

Our Culture and Benefits:

We don’t just offer jobs—we offer careers that grow with you. Enjoy:

• Access to Novated Lease Options: Pay for your car, rego, insurance, fuel, and servicing with pre-tax earnings – potentially saving you thousands!
• Rewards Portal: Discounts and cash-back on experiences, travel, dining & shopping.
• Employee Assistance Program: Access confidential external counselling and support services. Talk about work, money, family and everything in between with extensively trained professionals.
• Development Pathways: We love hearing how we can help you thrive in your career! Set individual goals with leaders across the business and we'll help you grow with us.
• Online Courses: Free access to an abundance of online courses in both clinical and non-clinical categories.
• Paid Parental Leave: Supporting you both personally and professionally.

Icon Oncology Group celebrates diversity and is committed to creating an inclusive workplace for all employees. We encourage applications from all diverse backgrounds.

We are committed to managing the risk of transmission of specified vaccine preventable diseases (VPDs). Certain roles may require the successful candidate to show evidence that they have been vaccinated against or are not susceptible to specified VPDs.