Medical Receptionist - Wodonga Medical Centre

Family Doctor Pty Ltd; Wodonga; On-site; AUD 40,000 - 56,000; Full time

Benefits offered by this job

Employee discount program

Wellness hub

Job summary

Family Doctor Pty Ltd is seeking a friendly receptionist to join our team, providing front-desk support to patients and clinicians across our medical and dental practices, and helping maintain a welcoming, professional environment.

You will manage patient check-in and check-out, book appointments, handle phone inquiries, coordinate with doctors and staff, and perform general administrative duties while upholding confidentiality and high standards of care in a fast-paced setting.

Qualifications

• Strong communication and IT skills.
• Experience in medical receptionist role preferred.
• Ability to multitask and maintain confidentiality.
• Experience with Best Practice software is advantageous.
• Experience in customer service.

Responsibilities

• Providing high-quality reception and secretarial services to the patients, doctors, and staff
• Greeting patients and visitors in person and on the phone
• Scheduling appointments for patients
• General office and administrative duties
• Opening and closing the clinic as required

Skills

Strong communication skills

IT skills

Multitasking

Customer service experience

Professionalism and confidentiality

Tools

Best Practice software

Job description

About us:

Family Doctor is a group of fully GP-owned and operated medical and dental practices, and is committed to providing high-quality health care for our patients and we pride ourselves on our wide range of medical services to the community and comprehensive patient care. Working with us comes with plenty of benefits, with the opportunity to fast-track your professional development and work with some of the best resources available for professionals in all practice areas.

About the role:

We are looking for a receptionist who values teamwork and has a high regard for quality patient care. This role provides the front-line services and has the responsibilities of guiding our patients through administrative and financial aspects of their treatment.

• Providing high-quality reception and secretarial services to the patients, doctors, and staff
• Greeting patients and visitors in personal and on the phone
• Scheduling appointments for patients
• General office and administrative duties
• Opening and closing the clinic as required

About you:

• Strong communication and IT skills
• Previous medical receptionist experience (advantageous)
• Ability to multitask
• The ability to maintain a high level of professionalism and confidentiality
• Experience using Best Practice software (advantageous)
• Critical attention to detail
• Experience in customer service
• Ability to work in a fast-paced environment

Benefits:

• Opportunity for career development
• Dedicated team of professionals
• Professional training
• Increase your existing knowledge of medical terminology as well as various medical services
• Access to Employee discount program and wellness hub!