Medical Receptionist

Doctors&Co; Ipswich City; On-site; AUD 42,000 - 58,000; Full time

Job summary

Doctors and Co. in Silkstone, Australia, is seeking a friendly Medical Receptionist to join our growing healthcare team.

You will greet and assist patients at the front desk, schedule appointments, process payments, and help maintain confidential medical records in a welcoming clinic environment. Responsibilities include open/close procedures, rostering coverage, and ensuring accurate billing with Medicare and private funds.

Qualifications

• Teamwork ability in a busy clinic.
• Experience with BEST PRACTICE/MEDICAL DIRECTOR software.
• Strong organisational and problem solving skills.
• Able to multitask in a fast-paced environment.
• Excellent verbal and written communication.
• Commitment to quality patient service.
• At least 1 year experience as a Medical Receptionist in a medical practice is required.

Responsibilities

• Open and Close clinic as per set procedure.
• Greet patients and other callers in a professional and courteous manner.
• Make appointments for patients.
• Ensure medical records are managed confidentially and efficiently.
• Accurately process patient payments via cash, Eftpos, and direct bill transaction.
• Invoice Medicare, Private Health Funds, TAC, Workcover.
• Knowledge of the MBS schedule and correct billing procedures.
• Deal with referring doctors, hospital staff, pharmacists etc courteously and helpfully.
• Attend to patient enquiries.
• Check and handle internal emails.
• Fill in the roster when staff is away, on holidays and sick leave.
• Maintain the reception waiting area and consulting rooms tidy including the clean up of spills if necessary.
• Ensure the accurate storage and retrieval of patient and practice records with appropriate scanning, faxing and filing of all documents.
• At all times maintain confidentiality of patient personal and financial information.
• Complete recalls.
• Support the day to day operations of the medical centre.
• Exceptional customer service and teamwork skills.

Skills

Teamwork

Medical software

Organizational skills

Multitasking

Communication

Quality patient service

Medical receptionist experience

Tools

BEST PRACTICE

Medical Director

Job description

At Doctors and Co., we are dedicated to enhancing the health and wellbeing of our community through exceptional medical care. Our mission is to provide high-quality, accessible healthcare solutions tailored to our patients' needs.

Role Overview

We are seeking a friendly and organized Medical Receptionist to join our growing healthcare team at Silkstone Doctors. In this role, you will work at the front desk of our medical clinic and assist our patients and other visitors. Your primary job duties will include greeting and checking in patients, answering questions, collecting patient co‑pays, processing paperwork, and scheduling appointments. You will also help keep our records and work areas clean and organized, as well as ensure our office provides a welcoming environment for our patients.

Key Responsibilities

• Open and Close clinic as per set procedure
• Greet patients and other callers in a professional and courteous manner
• Make appointments for patients
• Ensure medical records are managed confidentially and efficiently
• Accurately process patient payments via cash, Eftpos, and direct bill transaction.
• Invoice Medicare, Private Health Funds, TAC, Workcover.
• Knowledge of the MBS schedule and correct billing procedures
• Deal with referring doctors, hospital staff, pharmacists etc courteously and helpfully
• Attend to patient enquiries
• Check and handle internal emails.
• Fill in the roster when staff is away, on holidays and sick leave.
• Maintain the reception waiting area and consulting rooms tidy including the clean up of spills if necessary.
• Ensure the accurate storage and retrieval of patient and practice records with appropriate scanning, faxing and filing of all documents.
• At all times maintain confidentiality of patient personal and financial information.
• Complete recalls.
• Support the day to day operations of the medical centre.
• Exceptional customer service and teamwork skills.

Selection Criteria

• Demonstrated ability to work in a team
• Experience with Medical software (BEST PRACTICE/MEDICAL DIRECTOR)
• Demonstrated strong organisational and problem solving skills
• Demonstrated ability to work in a fast paced environment, including multitasking
• Demonstrated ability to communicate with internal and external stakeholders both verbally and in writing
• Demonstrated commitment to quality patient service
• At least 1 year experience as a Medical Receptionist in a medical practice is required

Required Documents

• Current Police Check
• Current Working with Children clearance
• Current First Aid/CPR certificate
• Immunisation Record
• Driving Licence/ Photo ID

Only short-listed candidates will be contacted. Expected Start Date: as soon as possible. Job Types: Full Time / Part Time / Casual. Salary: Remuneration will be negotiable based on experience.