Medical Receptionist

Doctors&Co; Port Stephens Council; On-site; AUD 52,000 - 68,000; Full time

Job summary

Doctors and Co. in Salamander Bay is seeking a friendly Medical Receptionist to join our busy clinic. You will greet patients, check in visitors, schedule appointments, handle payments, and help keep records and the waiting area tidy.

You will work at the front desk, process recalls, manage emails, and support day-to-day operations while protecting patient confidentiality. Experience with BEST PRACTICE or MEDICAL DIRECTOR is preferred, and a current police check is expected.

Qualifications

• Minimum 1 year experience as Medical Receptionist in a medical practice.
• Experience with medical software (Best Practice / Medical Director).
• Strong organisational and problem solving skills.
• Ability to multitask in a fast paced environment.
• Excellent verbal and written communication with internal and external stakeholders.
• Commitment to quality patient service.

Responsibilities

• Greet patients and visitors in a professional and courteous manner.
• Open and close clinic following set procedures.
• Make appointments for patients and manage scheduling.
• Process patient payments via cash, EFTPOS, and direct bill.
• Manage medical records and ensure confidentiality.
• Attend to patient enquiries and handle internal emails.
• Fill roster and support day to day operations.

Skills

Teamwork

Multitasking

Communication

Patient service

Tools

Best Practice

Medical Director

Job description

About Us

At Doctors and Co., we are dedicated to enhancing the health and wellbeing of our community through exceptional medical care. Our mission is to provide high-quality, accessible healthcare solutions tailored to our patients' needs. As a leading healthcare provider in Australia, we pride ourselves on our compassionate approach, cutting-edge treatments, and a patient-centric ethos. Our team at Salamander Bay Doctors is driven by a shared commitment to excellence and innovation in the medical field.

Role Overview

We are seeking a friendly and organized Medical Receptionist to join our growing healthcare team at Salamander Bay Doctors. In this role, you will work at the front desk of our medical clinic and assist our patients and other visitors. Your primary job duties will include greeting and checking in patients, answering questions, collecting patient co-pays, processing paperwork, and scheduling appointments. You will also help keep our records and work areas clean and organized, as well as ensure our office provides a welcoming environment for our patients.

Key Responsibilities

• Open and Close clinic as per set procedure
• Greet patients and other callers in a professional and courteous manner
• Make appointments for patients
• Ensure medical records are managed confidentially and efficiently
• Accurately process patient payments via cash, Eftpos, and direct bill transaction.
• Invoice Medicare, Private Health Funds, TAC, Workcover.
• Knowledge of the MBS schedule and correct billing procedures
• Deal with referring doctors, hospital staff, pharmacists etc courteously and helpfully
• Attend to patient enquiries
• Check and handle internal emails.
• Fill in the roster when staff is away, on holidays and sick leave.
• Maintain the reception waiting area and consulting rooms tidy including the clean up of spills if necessary.
• Ensure the accurate storage and retrieval of patient and practice records with appropriate scanning, faxing and filing of all documents.
• At all times maintain confidentiality of patient personal and financial information.
• Complete recalls.
• Support the day to day operations of the medical centre.
• Exceptional customer service and teamwork skills.

Selection Criteria

• Demonstrated ability to work in a team
• Experience with Medical software (BEST PRACTICE/MEDICAL DIRECTOR)
• Demonstrated strong organisational and problem solving skills
• Demonstrated ability to work in a fast paced environment, including multitasking
• Demonstrated ability to communicate with internal and external stakeholders both verbally and in writing
• Demonstrated commitment to quality patient service
• At least 1 year experience as a Medical Receptionist in a medical practice is required

Required documents

• Current Police Check
• Current Working with Children clearance
• Current First Aid/CPR certificate
• Immunisation Record
• Driving Licence/ Photo ID

If this role speaks to your heart, we cannot wait to meet you.

Only short-listed candidates will be contacted.

Expected Start Date: as soon as possible.

Job Types: Casual/Full Time

Salary: Remuneration will be negotiable based on experience.