Medical Receptionist

Frontier Dermatology; Newcastle-Maitland; On-site; AUD 55,000 - 65,000; Full time

Job summary

Frontier Dermatology in Charlestown is seeking an experienced Medical Receptionist to join our supportive team of local dermatologists. You will provide high-quality reception and administrative support to patients, doctors and staff in a caring, professional and supportive manner.

The ideal candidate will have medical reception experience, strong organisational and communication skills, and the ability to work collaboratively with clinicians and administration staff.

Qualifications

• Prior medical reception experience preferred.
• Excellent organisational and time-management skills.
• Excellent communication and interpersonal skills.
• Ability to work flexibly in a close-knit team.

Responsibilities

• Providing high-quality reception and administrative support to patients, doctors and staff in a caring, professional and supportive manner.
• Creating a welcoming and positive experience for patients from their first point of contact with the practice.
• Maintaining strict confidentiality of all patient and practice information.
• Preparing and processing patient accounts, payments, Medicare and DVA billing.
• Managing referrals and ensuring referral requirements are accurately maintained.
• Using Xestro medical software.
• Managing telephone calls, mail, faxes and emails efficiently, courteously and professionally.
• Assisting with appointment scheduling and day-to-day practice administration.
• Working collaboratively with doctors, nurses and administration staff.

Skills

Medical reception

Billing & invoicing

Appointment scheduling

Medical terminology

Communication skills

Confidentiality

Teamwork

Tools

Xestro software

Medicare billing

Job description

Frontier Dermatology is a dynamic, patient-focused specialist dermatology practice located in Charlestown. We are at the forefront of evidence-based dermatology, providing specialised medical, surgical and cosmetic services. We are proud of the team we have built and the care we provide to our patients. Our staff are valued and integral members of our practice.

We are seeking an experienced Medical Receptionist to join our supportive and trusted team of local dermatologists.

Responsibilities include, but are not limited to:

• - Providing high-quality reception and administrative support to patients, doctors and staff in a caring, professional and supportive manner
• - Creating a welcoming and positive experience for patients from their first point of contact with the practice
• - Maintaining strict confidentiality of all patient and practice information
• - Preparing and processing patient accounts, payments, Medicare and DVA billing
• - Managing referrals and ensuring referral requirements are accurately maintained
• - Using Xestro medical software
• - Managing telephone calls, mail, faxes and emails efficiently, courteously and professionally
• - Assisting with appointment scheduling and day-to-day practice administration
• - Working collaboratively with doctors, nurses and administration staff

The ideal applicant will be an experienced medical receptionist who takes pride in their work, communicates warmly and professionally, and brings a calm, organised and team-oriented approach to their role.

Key skills and attributes include:

• - Previous experience in medical reception, preferably within a specialist medical practice is desirable
• - Exceptional organisational and time-management skills, with the ability to prioritise competing demands, multi-task and collaborate effectively
• - Excellent communication and interpersonal skills, with professional presentation and a caring manner
• - High attention to detail and accuracy
• - Proficient computer skills and experience using medical practice software
• - Sound knowledge of medical terminology
• - A positive and collaborative approach to working as part of a close-knit team
• - A genuine commitment to providing high-quality, patient-focused care
• - The ability to work flexibly and support the day-to-day needs of the practice

Frontier Dermatology is an established specialist practice with an experienced and supportive team. We value professionalism, teamwork, reliability and respectful communication, and recognise the important role each team member plays in delivering a positive experience for our patients.

We work collaboratively across our reception, nursing and medical teams and value people who are willing to contribute, support their colleagues and take pride in their role.

Remuneration will be commensurate with experience and skill level.