Head of Operations

MQ Health Pty Ltd; Sydney; Hybrid; AUD 170,000 - 260,000; Full time

Benefits offered by this job

Salary packaging

12% superannuation

Job summary

MindSpot is a leading digital mental health service within Macquarie University Health. This full-time, fixed-term leadership role based at North Ryde oversees daily operations, rostering, budgeting and governance to ensure high-performing service delivery across education, research and clinical care.

Hybrid work is offered with extension options as funding allows. You will work closely with the Executive Director and senior team, guiding two direct reports and shaping MindSpot’s operations for

Qualifications

• Relevant tertiary qualification in operations, service delivery or business management within healthcare or not-for-profit sectors.
• Experience setting up performance frameworks, reporting, and using data to improve efficiency.
• Knowledge of government funding, contracts and grant management, including compliance and reporting obligations.
• Strong financial management skills including budgets, forecasting and financial controls, with procurement/technology exposure.

Responsibilities

• Develop and maintain MindSpot's operating model, including business processes, systems and operating practices.
• Provide operational oversight across MindSpot to align priorities with day-to-day operations.
• Oversee rostering, service capacity and workforce planning.
• Oversee operational requirements relating to technology, software, procurement, property, facilities and workplace infrastructure.
• Establish and monitor operational KPIs and performance frameworks.
• Ensure WHS, risk, compliance and governance requirements are met, including participation in MQ Health committees.
• Oversee MindSpot's grants, funding agreements and budgets with the MQ Health Finance Director.
• Identify and resolve operational constraints and coordinate changes for growth.
• Build relationships across Macquarie University and MQ Health to support integration across education, research and clinical services.

Skills

Operations leadership

Service delivery

Governance & compliance

Budgeting & forecasting

Stakeholder management

Education

Tertiary qualification in operations/healthcare

Job description

Job Summary

MindSpot, Macquarie University Health Full time, fixed term contract until 30 June 2028 in line with current funding, with the possibility of extension salary plus 12% superannuation and salary packaging (including venue hire, meals, entertainment and novated leasing) Flexible hybrid role, based at Macquarie University, Wallamattagal Campus, North Ryde Grow with us: work closely with the Executive Director to lead operations in an integrated clinical service, education and research environment, with professional development and career progression actively supported Lead the operations of one of Australia's most trusted digital mental health services. MindSpot is an internationally recognised digital mental health service and research program, and part of Macquarie University Health. Each year, MindSpot helps more than 30,000 Australians access free, evidence-based psychological assessment and treatment by phone and online — and its clinical research arm, the eCentreClinic, designs and evaluates the next generation of digital treatments that feed straight back into frontline care.

Reporting to the Executive Director, MindSpot & Mental Health Services, you will own day-to-day operational performance across business processes, systems, procurement, grants, contracts and budgets - keeping a lean, high-performing service steady while supporting its growth. This is one of two newly created leadership roles in the MindSpot team, offering a unique opportunity to help shape and build our future. The role suits an operations leader who has built solid foundations and is ready for broader scope. You will work closely with the Executive Director as part of the senior team, lead two direct reports, and have real scope to shape how things are done. You will build working relationships across Macquarie University and MQ Health to support MindSpot’s operational needs and strengthen collaboration across education, research and clinical services - joining a dedicated team whose work improves access to quality mental health care for people right across Australia.

About the Role

• Reporting to the Executive Director, MindSpot & Mental Health Services, you will:


• Develop and maintain MindSpot's operating model, including business processes, systems and operating practices


• Provide operational oversight across MindSpot, making sure business requirements, priorities and day-to-day operations are well managed, and troubleshooting issues as they arise


• Oversee rostering, service capacity and workforce planning


• Oversee operational requirements relating to technology, software, procurement, property, facilities and workplace infrastructure


• Establish and monitor operational KPIs and performance frameworks


• Enable effective implementation of WHS, risk, compliance and governance requirements, including participation in relevant MQ Health WHS committees


• Oversee MindSpot's grants, funding agreements and budgets — working with the MQ Health Finance Director to monitor expenditure, funding obligations and reporting, and manage financial processes


• Identify and resolve operational constraints, coordinate operational change, and ready the service for new partnerships and growth opportunities


• Build effective working relationships across Macquarie University and MQ Health to strengthen delivery and support integration across education, research and clinical services

About Us

MindSpot's vision is to build an emotionally resilient world by using technology to improve access to, and quality of, mental health care. MindSpot comprises a research clinic (eCentreClinic), a national online mental health service (MindSpot Clinic) and a state-based virtual mental health service (MindSpot GP), with its clinical research arm developing and evaluating innovative digital treatments that inform frontline clinical services.

Visit our website: https://www.mindspot.org.au/about-mindspot

At Macquarie University Health we unite the best clinicians with world-renowned researchers and clinical educators to lead the development of health and medical education and practice in Australia. Bringing together Macquarie University Hospital, Macquarie University Health clinics and the Faculty of Medicine, Health and Human Sciences, we are Australia's first fully integrated academic health precinct on a university campus. Founded to advance the tripartite missions of clinical care, learning and research, we are bold and ambitious in our pursuit of patient-centred excellence, and we are celebrating our 15-year anniversary.

About You

You are an operations professional who enjoys variety, practical problem-solving and seeing the direct line between good processes and better outcomes for people. You are comfortable moving between the strategic and the hands‑on, you ask useful questions, and you bring sound judgement to a lean and evolving service environment. You may not have held a senior operations position before, but you have built and improved how things run, and you are ready to step up. Experience in a healthcare not-for-profit, or another government-funded or similarly complex setting, is highly regarded.

Selection Criteria

• Relevant tertiary qualification, with experience in operations, service delivery or business management in a healthcare, not-for-profit, university or similarly complex environment


• Experience setting up performance frameworks, service standards and reporting to monitor and improve service quality and performance, and using data to inform decisions and lift efficiency


• Knowledge of government funding, contracts and grant management, including compliance and reporting obligations


• Sound financial management, including budgets, forecasting and financial controls, and experience working with procurement and technology functions


• Experience leading change, improving systems and processes, and managing competing priorities while keeping services running well


• Strong stakeholder skills across executive, finance, HR, IT and procurement teams, with practical knowledge of compliance, risk, WHS, privacy and governance requirements


• Demonstrated potential to grow as a leader, with a hands‑on approach and the ability to build team capability

A Place Where You Belong

At Macquarie, we believe diversity makes us stronger, inclusion drives our success, and belonging inspires us to do our best work. We are proud to foster a community where different backgrounds, identities, and experiences are valued, and where our people are empowered to thrive through supportive leadership, shared responsibility, and a deep commitment to genuine care and respect for our community. Find out more about our vision for a truly inclusive workplace in our Diversity, Inclusion and Belonging Framework.

Discover the unique career opportunities we can offer by visiting our Careers Page. At Macquarie University Health (MUH) you will play a key role in shaping the future of integrated healthcare in Australia. You'll join a supportive, collaborative team that is committed to delivering innovative, patient-centred care backed by world-class research and teaching. We know working together leads to better health outcomes. This happens when clinicians, researchers, students and staff unite to improve lives through compassionate, coordinated, effective care that is centred around the patient. As Australia's first fully integrated academic health precinct on a university campus, we translate research into faster diagnoses, better treatments and vidence-based recovery pathways. In this environment, our clinicians, receive unique, hands‑on learning experiences.

Values

Our values, Caring, Integrity, Teamwork, Ambition, Innovation and Empowerment, are at the heart of everything we do. They reflect our shared commitment to improving lives through exceptional care, groundbreaking research, education and collaboration. Our values guide how we work, lead and support one another, helping us create a culture where people can thrive and where we continue to shape the future of healthcare together. Our Diversity, Inclusion and Belonging Framework 2024-2028 supports Macquarie’s vision by building a community where everyone truly feels safe and like they belong. We acknowledge the richness of each individual’s identity and the potential that brings. This diversity creates an inclusive environment that leads to better outcomes for all. Through a nurturing and fair environment, we are a workplace that empowers our people to grow, succeed, and make a meaningful impact.

What we offer?

• Salary sacrifice options and excellent salary packaging benefits (including venue hire, meals, entertainment and novated leasing), so you have great potential to maximise your income working for us.


• Macquarie University childcare at a reduced staff rate.


• Post graduate study and ongoing education support through scholarship programs.


• Access to extensive Macquarie University facilities, including reduced fees for sporting centre, gym and pool.

Just 15km from Sydney’s CBD and easily accessible by metro, our Wallumattagal Campus in Macquarie Park offers a vibrant and inspiring place to work in one of the world’s greatest cities. Join a workplace that’s inclusive and help improve lives through an integrated, patient-centred academic health system. For further information about how the University, collects, uses and discloses personal information about you, refer to the privacy policy.