Medical Receptionist

Lindsay Street Medical Centre; Toowoomba Regional; On-site; AUD 42,000 - 60,000; Full time

Benefits offered by this job

On-site parking

Staff lounge/kitchenette

Shower facilities

Fundraising & social events

Job summary

Lindsay Street Medical Centre in Toowoomba is seeking a friendly Medical Receptionist to join our busy team. You will be the first point of contact for patients and support clinicians with appointments and records in a warm, professional environment.

The role requires excellent customer service and communication, the ability to multitask, and a commitment to privacy. Roles available across Toowoomba and Highfields locations, with casual and ongoing 3-4 days per week options.

Qualifications

• Excellent customer service and strong communication skills.
• Ability to multitask, prioritise and work under pressure.
• Excellent attention to detail and privacy/confidentiality.
• Warm, welcoming demeanour with a commitment to patient care.
• Willingness to work across Toowoomba and Highfields locations.

Responsibilities

• Manage front-doffice responsibilities and be first point of contact for patients.
• Field phone calls, answer inquiries, book appointments and maintain patient records.
• Maintain a calm, efficient front-office environment and protect patient privacy.
• Support doctors, nurses and staff to ensure smooth daily operation.

Skills

Customer service

Verbal communication

Multitasking

Attention to detail

Privacy awareness

Teamwork

Education

Certificate III in Business Administration (Medical)

Tools

CPR Certification

Job description

Lindsay Street Medical Centre – Toowoomba QLD

Reputable medical practice in the heart of Toowoomba

Casual & On-going 3-4 Days a week

What is a Medical Receptionist?

A medical receptionist is an integral part of the healthcare team. Doctors, nurses, and other medical and administrative staff rely heavily on the medical receptionist to create a friendly, welcoming and well-organised front office for patients and to facilitate their flow throughout the practice. As a medical receptionist, you are the first point of contact and represent the practice on a daily basis.

Duties & Responsibilities

The Medical Receptionist reports to the Practice Manager and is responsible for providing high quality customer service to our patients, doctors and nurses.The role is busy so the ability to multi-task, prioritise and work under pressure is paramount to succeed in this role.Daily duties involvemaintaining a calm and efficient environment for fielding phone calls, answering phones, booking appointments, and maintaining accurate and up-to-date patient records. Excellent attention to detail, adherence to privacy and confidentialityand problem-solving skills is essential in this role.

What are we looking for?

We are looking for a highly motivated individual who has the ability to interact with a wide range of personality types in both pleasant and difficult circumstances. The right person for this role will have a warm, welcoming demeanour, excellent customer service skills, well-developed written and verbal communication skills, the ability to manage and prioritise their workload, and exceptional attention to detail. We are looking for someone who can work independently while contributing as part of a close-knit and supportive team.

As we continue to grow, flexibility is essential. The successful applicant must be willing to work across one or both of our practices located in Toowoomba and Highfields, depending on operational requirements and roster needs.

A Certificate III in Business Administration (Medical) is not mandatory, but will be highly advantageous.

A current Perform CPR Statement of Attainment (or the ability to obtain) will be required. The company provides paid CPR certification for staff on a regular basis.

Due to the complex nature of the health industry, previous experience in a similar role, such as working for allied health, dental or specialist offices,will be highly advantageous.

We offer long-term job security for staff who consistently perform to a high standard. We have on-site car parking, staff lockers, a shower, a staff lounge/kitchenetteand we participate in various fundraising & social events.