Medical Receptionist

Serco; Scenic Rim Regional; On-site; AUD 52,000 - 64,000; Part time

Benefits offered by this job

Free parking

Uniforms

Mental health resources

Lifestyle discounts

Work-life balance

Job summary

Serco is recruiting a casual Medical Receptionist for Canungra Health Centre, providing essential clerical and administrative support within a multidisciplinary team for Defence members. The role is backfilled for permanent staff, with varied rostered days from Monday to Friday, 7:00 am–4:00 pm.

You will manage patient records, coordinate appointments, and handle routine administrative tasks in a primary healthcare setting, contributing to high-quality care and smooth clinic operations.

Qualifications

• Minimum 1 year of full-time (or part-time equivalent) experience in an administrative role (medical setting highly desirable).
• Completion of a medical terminology course from a Registered Training Organisation (RTO), or willingness to complete.
• Strong oral and written communication skills within a multidisciplinary team.
• Sound computer literacy and experience with electronic health record systems highly regarded.

Responsibilities

• Keep the clinic running smoothly by providing fast, accurate, and professional clerical and administrative support to health staff and patients.
• Manage electronic and hard copy health records and data in accordance with Defence policies, privacy requirements, and compliance standards.
• Coordinate appointments and liaise effectively with internal and external health service providers to support continuity of care and timely access to patient information.
• Prepare reports, update health and personnel management systems, and assist with auditing activities to support operational and compliance requirements.
• Support day-to-day clinic operations through filing, mail distribution, photocopying, ordering stationery and stores, and processing supply requests.

Skills

Communication skills

Computer literacy

Education

Medical terminology course

Job description

Are you a friendly and personable Medical Receptionist looking to make a meaningful impact in a unique primary healthcare setting? This is a fantastic opportunity to provide essential clerical and administrative support to clinical staff within a multidisciplinary team, while contributing to the delivery of high-quality healthcare to Defence members.

We're looking for a Medical Receptionist to join our multidisciplinary team at Canungra Health Centre on a casual basis, providing backfill coverage for our permanent team members.

Rostered days will vary depending on the site's backfill requirements but will generally be Monday to Friday, between 7:00 am and 4:00 pm.

What's On Offer

• Work-life balance – predictable hours, finish on time, Christmas & New Year Leave
• Safe, respectful environment – professional, health focused patient cohort
• Collaborative team – feel valued and supported in a multidisciplinary team
• No financial transactions – focus on clerical and administrative support only
• Civilian role – be part of the mission without wearing the uniform
• Practical perks – free parking and uniforms
• Wellbeing support – mental health resources and lifestyle discounts

About The Health Centre

Canungra Health Centre is located a short drive from the Gold Coast and on Kokoda Barracks. This is where officers and soldiers in the Australian Army Intelligence Corps complete their initial employment training, and all-corps training is conducted throughout officer and soldier careers. It was established in 1942 for Army jungle warfare and infantry training. It was closed from 1948 - 1954, however reactivated during the Vietnam War. Services provided include primary medical, dental, nursing, physiotherapy, mental health and pharmaceutical services. Standard operating hours of the centre are generally 0700-1630 Monday - Friday.

Australian citizenship is a mandatory requirement for this role.

What You'll Do

• Keep the clinic running smoothly by providing fast, accurate, and professional clerical and administrative support to health staff and patients.
• Manage electronic and hard copy health records and data in accordance with Defence policies, privacy requirements, and compliance standards.
• Coordinate appointments and liaise effectively with internal and external health service providers to support continuity of care and timely access to patient information.
• Prepare reports, update health and personnel management systems, and assist with auditing activities to support operational and compliance requirements.
• Support day-to-day clinic operations through filing, mail distribution, photocopying, ordering stationery and stores, and processing supply requests.

What You Bring

• Minimum of 1 year of full-time (or part-time equivalent) experience in an administrative role. (Medical setting highly desirable)
• Completion of a medical terminology course from a Registered Training Organisation (RTO), or willingness to complete
• Strong oral and written communication skills, with the ability to work effectively within a multidisciplinary team.
• Sound computer literacy and experience with electronic health record systems highly regarded.

Who We Are

Serco supports governments by delivering essential services across defence, health, justice, maritime and community services.

Through our partnership with Bupa, we provide integrated on-base healthcare to Australian Defence Force personnel across 45+ locations.