Medical Receptionist

Capital Radiology Pty Ltd; Inner West; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Inclusive culture

Full training provided

Career development

Staff recognition

Perks & discounts

Wellness benefits

Fitness Passport

Private health insurance discount

Novated leasing

Paid parental leave

Job summary

Capital Radiology Pty Ltd is seeking a Medical Receptionist for our clinics in Sydenham or Altona. The full-time role involves front-of-house duties, handling phone inquiries, appointment scheduling, invoicing, and Medicare rebates processing.

The successful candidate will have strong customer service skills, attention to detail, and the ability to work autonomously or as part of a small supportive team. Travel to nearby west clinics may be required.

Qualifications

• Experience in medical reception or customer service.
• Radiology background or exposure to Medicare services highly regarded.
• Excellent communication and organisational skills.

Responsibilities

• Manage all phone enquiries in a timely, professional and confidential manner.
• Front of house reception / greet patients on arrival.
• Schedule appointments for patients and referrers.
• Issue patient invoices/receipts and process Medicare rebates as required.
• Enter and update patient registration details.
• Maintain a clean and presentable reception and waiting area.

Skills

Customer service

Patient focus

Time management

Attention to detail

Confidentiality

Autonomous work

Teamwork

Radiology exposure

Job description

About The Role

Excellent opportunity for a customer service superstar to join our small supportive team as a Medical Receptionist in our fast-paced clinic, located at Sydenham or Altona Clinic in a full-time capacity. The role also requires flexibility to travel and support nearby west clinics when required.

As a medical receptionist you will be responsible for

• Managing all phone enquiries in a timely, professional and confidential manner
• Front of house reception / greeting patients upon arrival
• Schedule appointments for patients and referrers
• Issue patient invoices/receipts and process Medicare rebates as required
• Enter and update patient registration details
• Ensure the reception and waiting area is clean and presentable at all times

This is an outstanding opportunity for those who are eager to learn, driven, resilient and empathetic, whilst also possessing a strong customer service background.

You Will Have

• Strong customer service and patient focus skills
• Eagerness to learn
• Excellent time management and organisational skills
• High level of attention to detail and confidentiality
• Ability to work autonomously, as well as part of a team
• Experience in a Radiology background, as well as exposure to Medicare services will be highly regarded
• Drivers license and a car

We Offer

• Inclusive Team Culture – We support and uplift each other
• Full Training Provided – No medical admin experience needed!
• Career development opportunities within our growing network
• Staff Recognition & Awards – We celebrate your success
• Corporate Perks & Discounts + Health and wellness benefits
• Fitness Passport Access – 1,000+ gyms nationwide
• Discounted Private Health Insurance
• Novated leasing and salary sacrifice
• Paid Parental Leave – Because family comes first

Why join us

Capital Radiology is part of IDX - you'll enjoy the support, stability, and opportunities that come with being part of one of Australia and New Zealand's largest radiology providers, while working in a welcoming, community-focused local clinic. As part of Victoria's largest radiology network, with over 60 clinics, we combine the knowledge and expertise of more than 1,000 Victorian staff working across our Lake Imaging, Capital Radiology, Imaging @ Olympic Park, Direct Radiology, and Future Medical Imaging Group brands.

To learn more about us, follow us on LinkedIn or visit us at www.capitalradiology.com.au

IDX employs a wide diverse range of professionals across career pathways: Clinical Specialists – Radiologists, Radiographers, Sonographers, Echocardiographers, Nuclear Medicine Technologists Nursing – Registered Nurse, Enrolled Nurse, Clinical Assistants Administration – Managers, Supervisors, Receptionists, Booking Centre Agents Shared Services – People & Culture, Marketing, Risk Management, ICT, Finance We know that the success of our business is dependent on our experienced, dedicated, and forward-thinking invaluable team.