Medical Receptionist

Derby-Aboriginal-Health-Service; Derby; Sur place; AUD 61 000 - 75 000; Plein temps

Avantages offerts par ce poste

Professional development support

Community engagement opportunities

Résumé du poste

Derby Aboriginal Health Service (DAHS) is seeking a Medical Receptionist to provide essential administrative support and serve as the first point of contact for clients, consultants and contractors. The role requires high customer service standards and meticulous handling of patient information in MMEx.

The successful candidate will manage communications, appointment scheduling, data entry, and contribute to efficient clinic operations.

Qualifications

• Proven communication skills, both verbal and written.
• High level of integrity regarding patient confidentiality and organizational policies.
• Ability to work collaboratively with diverse teams and the public.

Responsabilités

• Deliver exceptional reception services and maintain a welcoming environment for clients and visitors.
• Handle phone inquiries, assist with appointment scheduling, and accurately document messages.
• Ensure the accurate entry and maintenance of client data in MMEx.
• Assist in the preparation and processing of Medicare claims for clients.
• Coordinate patient flow and liaise with health service providers to ensure quality care.
• Maintain the cleanliness and organization of the reception and waiting areas.
• Participate in staff meetings and professional development activities.
• Adhere to safety procedures and contribute to a safe work environment.

Connaissances

Communication skills

Confidentiality

Collaboration

Formation

National Police Clearance

First Aid Certificate (Basic Life Support)

Working with Children’s Check

Outils

MMEx

Description du poste

• Join a dedicated team providing holistic health care services.
• Be the first point of contact for clients and community members.
• Contribute to the health and well-being of Aboriginal and Torres Strait Islander people.
• Enjoy a supportive work environment with opportunities for professional development.

About Derby Aboriginal Health Service

Derby Aboriginal Health Service (DAHS) is an Aboriginal Community Controlled Health Service (ACCHS) committed to delivering holistic primary health care to Aboriginal and Torres Strait Islander people in Derby and nearby communities. Our services extend beyond traditional health care, incorporating innovative public health programs that align with the diverse needs of the communities we serve.

As an organization, DAHS operates within a complex landscape, adhering to various service agreements with government and private entities. Our commitment to high-quality care is unwavering, and we continuously adapt to meet the evolving health needs of our clients.

Position Overview

The Medical Receptionist plays a crucial role in ensuring the smooth operation of our clinic by providing essential administrative support and acting as the first point of contact for clients, consultants, and contractors. This position demands a high level of customer service and attention to detail, particularly in the management of client information within our Patient Information Recall System (MMEx).

In this role, you will engage with clients, manage incoming communications, and maintain accurate records, contributing to the overall efficiency and effectiveness of our health services.

Key Responsibilities

• Deliver exceptional reception services and maintain a welcoming environment for clients and visitors.
• Handle phone inquiries, assist with appointment scheduling, and accurately document messages.
• Ensure the accurate entry and maintenance of client data in MMEx.
• Assist in the preparation and processing of Medicare claims for clients.
• Coordinate patient flow and liaise with health service providers to ensure quality care.
• Maintain the cleanliness and organization of the reception and waiting areas.
• Participate in staff meetings and professional development activities.
• Adhere to safety procedures and contribute to a safe work environment.

Candidate Profile

The ideal candidate will possess strong organizational skills and the ability to effectively manage competing priorities while maintaining attention to detail. A commitment to the principles of Aboriginal Community Controlled Health Services (ACCHS) and cultural safety is essential.

• Proven communication skills, both verbal and written.
• High level of integrity regarding patient confidentiality and organizational policies.
• Ability to work collaboratively with diverse teams and the public.
• Current National Police Clearance, First Aid Certificate (Basic Life Support), and Working with Children’s Check.

Desirable qualifications include a current “C” Class driver’s license and previous experience as a Medical Receptionist or in a similar role. Covid-19 vaccination is also preferred.

Salary and Benefits

The base salary for this position is $67,950 per annum pro rata. DAHS offers a supportive environment that encourages continuous professional development and opportunities to engage with the community.

If you are passionate about making a difference in the health and well-being of Aboriginal and Torres Strait Islander communities, we invite you to apply for the Medical Receptionist position at DAHS. Join us in our mission to provide comprehensive health care and support to those we serve.