Medical Receptionist

Emeritus Research; City of Melbourne; On-site; AUD 52,000 - 72,000; Full time

Job summary

Emeritus Research in Camberwell is seeking friendly and organised Receptionists to join our growing team. The Receptionist will be the first face-to-face contact for visitors and will ensure a positive experience, using strong organisational and time management skills to support Clinical Trials Centre operations.

Responsibilities include greeting patients, managing appointments with medical software, handling phone enquiries, maintaining confidential records, assisting with data entry and admin

Qualifications

• Min. 3 years medical reception experience preferred.
• Excellent verbal and written communication skills.
• Australian Citizen or Permanent Australian Residency or a valid work visa.

Responsibilities

• Greeting patients and visitors.
• Managing patient appointments and scheduling using medical administration software systems.
• Responding to telephone enquiries and directing calls to appropriate staff members.
• Maintaining accurate and confidential patient records in accordance with healthcare regulations.
• Processing patient registrations and gathering relevant medical history information.
• Coordinating with medical staff to ensure efficient patient flow and service delivery.
• Assisting with administrative tasks such as data entry and document preparation.
• Ensuring privacy legislation and confidentiality at all times.

Skills

Verbal communication

Written communication

Organisational skills

Job description

Join a team making a real impact on global health!

Emeritus Research is looking for friendly and organised Receptionists to join our growing team in Camberwell.

We currently have Full-time (Min. 3 years medical reception experience) and Part-time (16-24 hours per week) opportunities available.

About Us:

Emeritus Research improves world health by expertly managing clinical trials that accelerate medical advancements. We partner with leading global pharmaceutical and biotechnology companies and have supported a wide range of trials bringing today’s medicines to market.

Privately owned and backed by an ambitious, supportive Board, Emeritus has the agility to innovate, adapt and grow. Over the past six years, we’ve expanded significantly in capacity, people and trial opportunities — while maintaining an unwavering focus on safety, quality and patient experience.

At Emeritus, every role plays a critical part in trial success, and every team member is valued for their expertise, ideas and solution‑focused mindset.

About the Role:

The Receptionist will be the first face‑to‑face point of contact for visitors to site and will demonstrate our company values to ensure a positive experience. They will use their exceptional organisational and time management skills to facilitate the smooth operational requirements within the Clinical Trials Centre.

What you’ll be doing:

Greeting patients and visitors

Managing patient appointments and scheduling using medical administration software systems

Responding to telephone enquiries and directing calls to appropriate staff members

Maintaining accurate and confidential patient records in accordance with healthcare regulations

Processing patient registrations and gathering relevant medical history information

Coordinating with medical staff to ensure efficient patient flow and service delivery

Assisting with administrative tasks such as data entry and document preparation

Ensuring compliance with privacy legislation and maintaining confidentiality at all times

About you:

Previous experience as a Medical Receptionist or in a similar healthcare administrative role (min. 3 years preferred)

Excellent verbal and written communication skills

Australian Citizen or Permanent Australian Residency or a valid work visa

Proficiency in medical administration software and general computer systems

Easily build rapport with others to establish comfortable working relationships with staff and customers

Possess a natural sense of optimism that sets the tone for a positive customer experience

Have an acute eye for detail, to ensure accuracy in documentation, processes, and procedures

A collaborative, proactive approach and the ability to work independently and as part of a team

Availability to work across 7.00am – 11.00pm 7 days per week (including public holidays)

We look forward to meeting you!

Please note, all applications will be assessedas they come in and we will only be contacting shortlisted candidates.